Management of EMS, 1st edition

Published by Pearson (January 27, 2009) © 2010

  • Bruce E. Evans EMS Program Chair, National Fire Academy
  • Jeff T. Dyar
$90.66

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For courses in EMS Management

Management of EMS offers a solid resource to help readers learn how to take on the unique challenges of EMS Management, including the strategic planning needed to create comprehensive and successful EMS Management programs. The text’s teaching learning package includes an Instructor’s Resource Manual and PowerPoint slides.

Teaching and Learning Experience

  • Provides protocol and examples, along with real-life stories of success
  • Offers a solid resource for frontline EMS supervisors 
Hallmark Features:

Conveys protocol and examples, along with real-life stories, to provide officers and EMS Management candidates with strategies to achieve success

  • Each chapter of the text begins by identifying the Committee on Ambulance Accreditation Standards (CAAS) accreditation standards covered in the chapter.
  • Every chapter starts with a personal reflection from EMS leaders in the field. These unique Point of View success stories are tied to the content of each chapter.
  • Checklists, assessments, and models to incorporate in your EMS organization are provided.
  • Samples from fire and EMS agencies around the United States and the United Kingdom are imbedded throughout the book. 

Offers readers a solid resource through effective chapter features, thorough review, and a helpful glossary

  • Captures all the elements of EMS management, including information on leadership, interagency relations, legal issues, ethics, costing, fleet management, special operations, quality management, personnel management, and much more.
  • Objectives are identified at the beginning of each chapter and outline the material the reader should understand upon completion of the chapter.
  • Key terms are listed at the beginning of each chapter and are bold upon introduction in the text. They are defined in the comprehensive glossary at the end of the book.
  • Figures and tables are presented throughout the text to highlight and illustrate important concepts.
  • Chapter summaries recap the key content discussed in the chapter.
  • Research and Review questions at the end of each chapter are designed to promote active learning. Students are required to draw on the knowledge presented in the chapter to answer the questions, as well as to conduct outside research.
  • A complete list of References appears at the end of each chapter. Students are encouraged to review references of interest for further study.

Chapter 1: Government Structure and EMS

Chapter 2: Strategic Planning for EMS

Chapter 3: Manager to Leader

Chapter 4: Injury Prevention and EMS

Chapter 5: Marketing and Customer Service

Chapter 6: Risk Management and Safety

Chapter 7: EMS Human Resources Management

Chapter 8: Management of EMS Education

Chapter 9: Financial Management

Chapter 10: Medical Practice

Chapter 11: Fleet Management

Chapter 12: Career Development and Staff Focus

Chapter 13: EMS Quality Management

Chapter 14: Incident Management

Chapter 15: Interagency Relations and Operations

Chapter 16: Data Collection and EMS Research

Chapter 17: Legal and Labor Relations

Chapter 18: EMS Management of Communication Centers

Chapter 19: EMS Special Operations

Glossary

Bruce Evans is the EMS Chief at the North Las Vegas Fire Department in Las Vegas, Nevada.  Mr. Evans is an NFPA Fire Instructor III and coordinates the College of Southern Nevada’s Fire Technology programs teaching various fire and EMS topics.  Bruce has over 25 years experience in a variety of EMS settings.  Bruce is an adjunct faculty of the National Fire Academy in the EMS, Incident Management, and Terrorism Training programs.  He holds a Masters degree in Public Administration, Bachelors degree in Education, and Associates in Fire Management.  Bruce is a certified faculty for the International Public Safety Leadership and Ethics training with Phi theta Kappa.  Mr. Evans publishes the bi-monthly column EMS Viewpoints in Fire Chief Magazine and is on the editorial board of for the Journal of Emergency Medical Services.  He is also a board member for the Cyanide Treatment Coalition.

Jeff T. Dyar, B.S. NREMT started his career as a volunteer EMS provider in a small rural town, 36 years ago.  As with many idealistic and motivated young persons at the time, he was consumed and captured forever by the television show, “Emergency”. Not long after becoming an EMT he enlisted and served as a combat medic during the Vietnam war.    Jeff describes himself as first a teacher and then a provider and has held positions in public, private, military, and federal capacities focusing on EMS.   Known as the architect of EMS management programs at the National Fire Academy, he spent nearly twelve years in the post of Program Chair for EMS in Emmitsburg, Maryland.   He also responded with FEMA to dozens of national emergencies and achieved the level of Chief of Operations at the National Interagency Operation Center in Washington, D.C. Over the years James O. Page mentored and tormented him to bring leadership and meaning to national EMS.  Advocating partnerships and breaking down walls is his forte and many a student attending courses at NFA remember him saying, “What opportunity does this situation or problem offer you?” In 1999 Jeff received the James O. Page Award for contributions to advancing EMS on a national level, given by the EMS Section of the International Association of Fire Chiefs.Ironically, Jeff and his wife Val, landed back in a small rural town in Colorado, where he serves on the Board of Directors of a fire protection district providing ALS level EMS services to a 258 square mile response area.

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