Chapter 1: Government Structure and EMS
Chapter 2: Strategic Planning for EMS
Chapter 3: Manager to Leader
Chapter 4: Injury Prevention and EMS
Chapter 5: Marketing and Customer Service
Chapter 6: Risk Management and Safety
Chapter 7: EMS Human Resources Management
Chapter 8: Management of EMS Education
Chapter 9: Financial Management
Chapter 10: Medical Practice
Chapter 11: Fleet Management
Chapter 12: Career Development and Staff Focus
Chapter 13: EMS Quality Management
Chapter 14: Incident Management
Chapter 15: Interagency Relations and Operations
Chapter 16: Data Collection and EMS Research
Chapter 17: Legal and Labor Relations
Chapter 18: EMS Management of Communication Centers
Chapter 19: EMS Special Operations
Glossary
A print text