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Managing Supply Chain and Operations: An Integrative Approach, 2nd edition

Published by Pearson (January 16, 2018) © 2019

  • S Thomas Foster Boise State University
  • Scott E. Sampson Brigham Young University
  • Cynthia Wallin Brigham Young University
  • Scott W. Webb Brigham Young University

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For operations management courses.

A balanced approach to supply chain management

Managing Supply Chain and Operations examines supply chains (SCs), the participants involved, and why SCs and operations management are important to students' future careers. The text takes a balanced approach that doesn't solely focus on quantitative material. It uses a 4-part model to tie together the key functions of SCs, operations, and customer relationship management, and then studies these through the lens of improvement, innovation and integration.

With increased coverage of sustainability and social responsibility, the 2nd Edition will help prepare today's students to be tomorrow's successful managers.

Hallmark features of this title

A clear organization

  • A 4-part integrative model links supply chain, operations, and customer relationship management functions. The text then focuses on improving, innovating and integrating in these areas.
  • A streamlined text is easy-to-read and student friendly.

Real examples and connections

  • Managing Across Majors sections address how students in different majors and disciplines will use supply chain and operations concepts upon graduation.
  • Global Connections boxes show students how managers use global supply chains and how international linkages benefit firms.

New and updated features of this title

Real examples and connections

  • NEW: Increased coverage of sustainability and social responsibility makes this course relevant to students.
  • UPDATED: Forecast sections include discussion of the work being done to use social media to forecast trends and preferences.

Learner-focused tools

  • NEW: Analytics icons demonstrate learning tools for students to use as they pursue a career. NEW: Supply Chain and Operations Vignettes amplify and contextualize the techniques and tools taught.
  • UPDATED: A Managing Supply Chain and Operations Facebook page includes source articles for every vignette in the text.

Features of MyLab Operations Management for the 2nd Edition

  • Operations Management Simulations give students hands-on experience in real-world roles, helping them link course concepts to on-the-job application.
  • The Study Plan gives students personalized recommendations, practice opportunities and learning aids to help them stay on track.
  • Dynamic Study Modules help students study chapter topics on their own by continuously assessing their knowledge application and performance in real time.
  • The Gradebook offers an easy way for you and your students to see their performance in your course.
  • With LMS Integration, you can link your MyLab course from Blackboard Learnâ„¢, Brightspace® by D2L®, Canvasâ„¢, or Moodle®.

PART I: INTEGRATING SUPPLY CHAIN AND OPERATIONS MANAGEMENT

  1. Introduction to Supply Chain and Operations Management
  2. Supply Chain and Operations Strategy

PART II: INNOVATING SUPPLY CHAIN AND OPERATIONS

  1. Product and Process Design and Mapping
  2. Service Design
  3. Customer Relationship Management

PART III: IMPACTING SUPPLY CHAIN AND OPERATIONS PERFORMANCE

  1. Strategic Sourcing
  2. Supplier Management
  3. Demand Management and Forecasting
  4. Inventory Management Fundamentals and Independent Demand
  5. Sales and Operations Planning and Enterprise Resource Planning
  6. Logistics

PART IV: IMPROVING SUPPLY CHAIN AND OPERATIONS MANAGEMENT PERFORMANCE

  1. Project Management
  2. Supply Chain Quality Management
  3. Statistical Process Control
  4. Lean and Six Sigma Management and Leading Change

About our authors

Thomas Foster is the Donald Staheli Professor and department chair of marketing and global supply chain management at Brigham Young University Marriott School of Management. He is an internationally recognized expert in quality and global supply chain management and has experience in manufacturing, financial services, and international oil exploration.

He has consulted for more than 30 organizations, including Eaton/Cutler Hammer, Hewlett-Packard, Heinz Frozen Foods, Hyundai Corporation, and the US Department of Energy.

Foster has served on the editorial boards of the Journal of Operation Management and Decision Sciences and is Editor in Chief of the Quality Management Journal. He has published more than 80 articles in journals such as Decision Sciences, Journal of Operations Management, International Journal of Production Research, and Quality Management Journal. His book Quality Management: Integrating the Supply Chain is an international best-seller. He recently served on the Malcolm Baldrige Board of Overseers and was awarded the prestigious Instructional Innovation Award from the Decision Sciences Institute.

Scott Sampson is the Hazel S. Thorsell Professor of global supply chain management with the Marriott School of Management at Brigham Young University. He teaches MBA, executive MBA, and undergraduate courses in services management and customer relationship management.

Sampson is the author of the books Understanding Service Businesses and Essentials of Service Design and Innovation. His award-winning research involves service design paradigms, service quality measurement, and service supply chains. He has published research in leading academic journals, including Management Science, Production and Operations Management, Operations Research, Decision Sciences, and Journal of Operations Management. He received his MBA and PhD degrees from the University of Virginia and taught at Florida State University prior to joining the Brigham Young University faculty.

Cindy Wallin is an associate professor of global supply chain management at Brigham Young University Marriott School of Management. She earned her PhD in supply chain management from the W. P. Carey School of Business at Arizona State University. Wallin's research focuses on buyer-supplier interfaces in the form of trust-based relationships, information sharing, collaboration, and collaborative inventory management approaches. Her research has been published in various journals, including Decision Sciences Journal, Journal of Supply Chain Management, Quality Management Journal, and Journal of Business Logistics.

Before pursuing her doctoral studies, Wallin was a commodity team manager for Intel Corporation. During her eight years at Intel, she also held the positions of senior buyer, purchasing manager, stores manager, and commodity manager. Before her graduate studies, Wallin also worked as an auditor for the Defense Contract Audit Agency.

Scott Webb is an associate professor of global supply chain management at Brigham Young University and specializes in logistics management. He received his PhD in logistics and operations management from the Eli Broad College of Business at Michigan State University. In addition to his PhD, he earned an MS degree in logistics management from the Air Force Institute of Technology and a BA in experimental psychology from the College of Idaho.

During his Air Force career, Webb worked on both base and Pentagon-level assignments. He separated from active duty military service in 2008 at the rank of major and after earning both AF Commendation Medals and the AF Meritorious Service Medal.

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