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Managing Supply Chain and Operations: An Integrative Approach, 2nd edition

Published by Pearson (July 14, 2021) © 2019

  • S Thomas Foster Boise State University
  • Scott E. Sampson Brigham Young University
  • Cynthia Wallin Brigham Young University
  • Scott W. Webb Brigham Young University
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Managing Supply Chain and Operations examines supply chains, the participants involved, and why supply chains and operations management are important to your future career. The text takes a balanced approach that doesn't solely focus on quantitative material. It uses a 4-part model to tie together the key functions of supply chains, operations, and customer relationship management, and then studies these through the lens of improvement, innovation and integration.

With increased coverage of sustainability and social responsibility, the 2nd Edition will help prepare you to be a successful manager in the field.

PART I: INTEGRATING SUPPLY CHAIN AND OPERATIONS MANAGEMENT

  1. Introduction to Supply Chain and Operations Management
  2. Supply Chain and Operations Strategy

PART II: INNOVATING SUPPLY CHAIN AND OPERATIONS

  1. Product and Process Design and Mapping
  2. Service Design
  3. Customer Relationship Management

PART III: IMPACTING SUPPLY CHAIN AND OPERATIONS PERFORMANCE

  1. Strategic Sourcing
  2. Supplier Management
  3. Demand Management and Forecasting
  4. Inventory Management Fundamentals and Independent Demand
  5. Sales and Operations Planning and Enterprise Resource Planning
  6. Logistics

PART IV: IMPROVING SUPPLY CHAIN AND OPERATIONS MANAGEMENT PERFORMANCE

  1. Project Management
  2. Supply Chain Quality Management
  3. Statistical Process Control
  4. Lean and Six Sigma Management and Leading Change

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