PART I: TWO BASICS OF IMPLEMENTING CHANGE: ASSUMPTIONS & INTERVENTIONS
1. What Key Patterns and Lessons Have We Learned About Implementing Change: Change Principles
2. What Actions and Events Are Key to Facilitating Change Processes: Interventions
PART II: THE THREE DIAGNOSTIC DIMENSIONS FOR ASSESSING CHANGE: CONCERNS, USING, AND FIDELITY
3. What is "It?": Innovation Configurations
4. How Can the Different Feelings and Perceptions About Change Be Understood and Addressed: Stages of Concern
5. How Do Behavioral Profiles Evolve as Implementers Progress from Not Using to Expert: Levels of Use
PART III: LEADING CHANGE ACROSS THE ORGANIZATION
6. How Do Leaders Make a Difference in Implementing Changes: Change Facilitator Style
7. How Can the Organization's Culture Support Implementing Changes: A Culture of Continuous Improvement
8. What is a Part of the Change Process That Is Not Controlled by the Leaders or the Followers: Intervention Mushrooms
PART IV: DIFFERENT PERSPECTIVES FOR UNDERSTANDING THE BIG PICTURE OF CHANGE: SYSTEMS, DIFFUSION, AND ORGANIZATION DEVELOPMENT
9. How Can Understanding the Interconnections of Parts that Make a Whole Affect the Success of Change Efforts: Systems Thinking
10. How Do Communication Activities and Change Agents Affect the Change Process: The Diffusion Perspective
11. In What Ways Can Team Member Skills and Process Consultants Affect Implementation: Organization Development (OD)
PART V: COMBINING VIEWS: PERSPECTIVES, CONSTRUCTS, TOOLS, APPLICATIONS, AND IMPLICATIONS
12. How Can Change Science Constructs Be Combined to Understand, Assess, and Lead Efforts to Implement Change: Data-Based and Conceptual Examples
Appendix A: Example Interventions for Each Stage of Concern
Appendix B: The One-Legged Interview (OLI)
Appendix C: Stages of Concern Questionnaire (SoCQ) (Form 075)
Appendix D: Stages of Concern Questionnaire (SoCQ)Scoring Device
Appendix E: Levels of Use of the Innovation (Operational Definitions)
Appendix F: Six Dimensions of Change Facilitator Style
Appendix G: Change Facilitator Style Questionnaire (CFSQ)
Appendix H: Change Facilitator Style Questionnaire (CFSQ) Scoring Device
Appendix I: Poisonous Mushroom: The Poltergeist and the Missing Tables