PART 1: THE GLOBAL MANAGER'S ENVIRONMENT
1. Assessing the Environment: Political, Economic, Legal, Technological
2. Managing Interdependence: Social Responsibility, Ethics, Sustainability
Comprehensive Cases
Case 1: Eliminating Modern Slavery from Supply Chains: Can Nestle Lead the Way? (Africa/prize winning)
Case 2: Enrich Not Exploit: Can the New CSR Strategy Help The Body Shop Regain Its Glory? (Global)
PART 2: THE CULTURAL CONTEXT OF GLOBAL MANAGEMENT
3. Understanding the Role of Culture
4. Communicating Across Cultures
5. Cross-Cultural Negotiation and Decision Making
Comprehensive Cases
Case 3: Cross-Cultural Challenges for a Singaporean Expatriate in Zurich (Singapore/Switzerland)
Case 4: Anju Pathak Returns to India (India)
PART 3: FORMULATING AND IMPLEMENTING STRATEGY FOR INTERNATIONAL AND GLOBAL OPERATIONS
6. Formulating Strategy
7. Implementing Strategy: Strategic Alliances, Small Businesses, Emerging Economy Firms
8. Organization Structure and Control Systems
Comprehensive Cases
Case 5: Amazon in China: Can Elaine Chang Crack the Chinese Market? (China/Global)
Case 6: Coming to America: A Successful Japanese Acquisition in Global Business (Japan)
Case 7: Souq.com and the Battle for the Future of eCommerce in the MENA (Global/MENA)
PART 4: GLOBAL HUMAN RESOURCES MANAGEMENT
9. Staffing, Training, and Compensation for Global Operations
10. Developing a Global Management Cadre
11. Motivating and Leading
Comprehensive Cases
Case 8: Daimler Chrysler: Facing a Media Firestorm (Germany/Global)
Case 9: Cirque de Soleil's Global Human Resources Practices (Global)
Integrative Section
Integrative Term Project
Case 10: IKEA's Challenges in Russia (Russia)