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Field Service Technicians
Install, configure, calibrate, and repair technical products and systems at customer field locations. Perform maintenance and technical support for installed products and equipment; troubleshoot, diagnose, and resolve malfunctions; and determine when products should be upgraded or replaced. May provide onsite training for customer support personnel.
$47,969
Estimated median salary
What things do people with this occupation do?
- Diagnose problems, assess the extent of the problem, document findings, and make decisions to repair the product and/or replace parts.
- Test connections to ensure that power supplies are adequate and that links function.
- Demonstrate equipment to customers and explain how it is to be used, and respond to any inquiries or complaints.
- Analyze test readings, computer printouts, and trouble reports to determine equipment repair needs and required repair methods.
- Repair or replace faulty equipment, components, and associated equipment.
- Diagnose and correct problems from remote locations, using remote equipment to find the sources of problems.
- Travel offsite to customers' locations to perform maintenance and repair of equipment to ensure top product performance.
- Review manufacturer's instructions, manuals and technical specifications, to determine equipment requirements and procedures.
- Test parts and components of malfunctioning equipment to isolate sources of malfunctions using various diagnostic tools.
- Perform regular maintenance to prevent issues occurring.
- Request support from technical service centers when on-site procedures fail to solve installation or maintenance problems.
- Install updated software, and programs that maintain existing software or provide requested features.
What skills do I need for this occupation?
- Customer Service
- Communication Skills
- Troubleshooting
- Heavy Lifting
- Problem Solving
- Computer Literacy
- Customer Support
- Equipment Maintenance
- Preventative Maintenance (PM)
- Verbal Communication Skills
- Physical Flexibility
- Microsoft Office
- Kneeling
- Technical Support
- Technical Acumen
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