1. Developing Foundations of Effective Business Communication
Communicating Effectively
Understand the Communication Process
Exploring the Communication Process
Practicing Listening Skills
Using Nonverbal Communication Skills
Communicating Across Cultures
Communicating Across Generations
Understanding Barriers to Effective Communication
Understand the Business Writing Process
Planning the Message
Writing the Message
Revising the Message
Prepare Written Messages
Preparing Letters
Composing Memorandums
Writing Reports
Apply Strategies for Writing Messages
Conveying Positive and Neutral Messages
Composing Negative Messages
Writing Persuasive Messages
Understand How Digital Communication is Transforming the Workplace
Managing E-mail
Using Instant and Text Messaging
Collaborating with Blogs, and Wikis
Using Podcasts
Using Social Networking Sites
Using Mobile Technologies
Use Effective Oral Communication Skills in the Workplace
Participating in Informal and Formal Discussions
Using the Telephone and Voice Mail
Working in Teams
Planning and Participating in Meetings
Creating Effective Presentations
Using Presentation Software
2. Applying Employment Search Strategies
Exploring Your Career Options and Searching for a Job
Prepare for Your Job Search
Identifying Your Interests, Goals, and Qualifications
Projecting a Professional Image
Building a Professional Network
Evaluating Your Online Persona—Would You Hire You?
Research Employment Opportunities
Create an Application Packet
Writing an Effective Cover Letter
Creating a Professional Resume
Building a Career Portfolio
Compiling References and Letters of Recommendations
Understand the Importance of the Interview
Writing Thank You Letters
Writing a Letter of Acceptance
Declining an Offer
Inquiring About the Status of a Position
Resigning from a Job
Understand Pre-Employment Screening
