Systems Analysis and Design, 11th edition

Published by Pearson (February 8, 2023) © 2024

  • Kenneth E. Kendall
  • Julie E Kendall

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For undergraduate systems analysis and design courses.

A practical and modern approach to systems analysis and design

Systems Analysis and Design concisely presents students with the latest systems development methods, tools and techniques in an engaging and easy-to-understand manner. Design elements and pedagogical features and activities throughout help support and enhance learning.

The 11th Edition reflects today's rapidly changing IS field and genuinely improves on the diversity of decision makers and organizations represented throughout the text. New coverage includes innovations in open source software, agile development, workplace analytics, data visualization, metaverse and cybercrime.

Hallmark features of this title

Helps students easily grasp and apply the subject matter

  • Comprehension is enhanced by design features like color-coded Conceptual Diagrams, Computer Displays with software screenshots, Paper Forms and tables.
  • Pedagogical features support learning. Clear chapter-opening objectives, chapter-ending summaries and review questions improve learning and exam preparation.
  • Helps students apply and extend new concepts and tools to practical situations with review questions, projects and Consulting Opportunities with more than 50 mini-cases.
  • Provides collaboration opportunities with group work focused on solving real-world problems.
  • Prepares students features application exercise files and additional resources.
  • A companion website features application exercise files and additional resources.

New and updated features of this title

  • NEW: Systems Scenarios engage students with timely questions at the start of each chapter.
  • NEW: Each of 5 hallmark sections begins with a professionally drawn cartoon, introducing new content with high-impact visuals.
  • NEW: Part I introduces the Cloud Development Life Cycle (CDLC), contrasts it with SDLC and covers implementation. Coverage of new open source software research, technology's impact on culture and the use of agile development with SDLC for projects is included.
  • NEW: Part II details 6 methods of requirements to prioritize software features; process and task mining applications; workplace analytics; and how analysts use work management software to create and automate a compendium of user stories from customers and end users.
  • NEW: Part IV covers dos and don'ts of data visualization; commercial data visualization software; an intro to megamenus for web design; decentralization of data; data ownership built on blockchain for Web 3.0; systems analysis in the metaverse; and using both cookie compliance for privacy and AI chat bots in ecommerce web design.
  • NEW: Part V details 4 types of requirements traceability, planning and utilizing management software tools; and includes Behavior-Driven Development (BDD) and design precautions used to mitigate the risk of IoT-related cybercrime.

Features of Pearson+ eTextbook for the 11th Edition

  • NEW: Chapter-opening Systems Scenarios are each accompanied by a video. Paired with questions posed by Systems Scenarios in the text, the featured video content challenges students to think critically about essential chapter topics.
  • NEW: Keywords and Phrases for each chapter are hyperlinked in the eTextbook. This vocabulary-building feature combines with the updated Glossary of terms and the up-to-date list of Acronyms used in the systems analysis and design field that the text provides.

PART I: SYSTEMS ANALYSIS FUNDAMENTALS

  1. Systems, Roles, and Development Methodologies
  2. Understanding and Modeling Organizational Systems
  3. Project Management

PART II: INFORMATION REQUIREMENTS ANALYSIS

  1. Information Gathering: Interactive Methods
  2. Information Gathering: Unobtrusive Methods
  3. Agile Modeling, Prototyping, and Scrum

PART III: THE ANALYSIS PROCESS

  1. Using Data Flow Diagrams
  2. Analyzing Systems Using Data Dictionaries
  3. Process Specifications and Structured Decisions
  4. Object-Oriented Systems Analysis and Design Using UML

PART IV: THE ESSENTIALS OF DESIGN

  1. Designing Effective Output
  2. Designing Effective Input
  3. Designing Databases
  4. Human-Computer Interaction and UX Design

PART V: QUALITY ASSURANCE AND IMPLEMENTATION

  1. Designing Accurate Data Entry Procedures
  2. Quality Assurance and Implementation

Glossary

Acronyms

Index

About our authors

Julie E. Kendall, PhD., is a Professor of Management in the School of Business-Camden, Rutgers University. She was inducted into the PhD Project Hall of Fame in 2016 for her 20 years of volunteer work mentoring minority doctoral candidates to publish research in information systems. Dr. Kendall is a fellow of the Decision Sciences Institute (DSI) and a Past Chair of IFIP Working Group 8.2. She was awarded the Silver Core from IFIP. She served as Treasurer and Vice President at Large for DSI. Julie was elected internationally and served two terms as the Vice President of SIGs, Chapters, & Colleges for the Association for Information Systems. Professor Kendall has published in Information Systems Research, MIS Quarterly, Decision Sciences, Information & Management, CAIS, DSJIE, EJIS, Organization Studies, JITTA and many other journals. She has twice served as a keynote speaker, once for the qualitative research methods conference, QualIT in Brisbane, Australia, and for the IFIP WG8.2 conference on social inclusion and IT in Limerick, Ireland. Dr. Kendall is currently an Associate Editor for CAIS and a Preeminent Editor for The Data Base for Advances in Information Systems and has served on the Editorial Board of the Decision Sciences Journal of Innovative Education (DSJIE) since its inception. She served as Associate Editor and Guest Associate Editor for MIS Quarterly and the Functional Editor for MIS for Interfaces. Professor Kendall is a co-author of the text Systems Analysis and Design, 10th edition, published by Pearson. It is used worldwide and has been translated into Spanish, Chinese, Indonesian, and developed as a special edition for the Indian subcontinent. Dr. Kendall's research interests include developing qualitative tools for systems analysts, researching web presence for nonprofit organizations, including Off-Broadway theatres, and studying corporate participation in open source communities. Julie's outside interests include Broadway and off-Broadway theatre as well as opera, which she enjoys with her spouse and co-author Ken Kendall. Julie and Ken have written new official lyrics to the Rutgers Alma Mater, sung annually at commencement ceremonies.

Kenneth E. Kendall, Ph. D., is a Distinguished Professor of Management in the School of Business-Camden, Rutgers University. He is one of the founders of the International Conference on Information Systems (ICIS) and a Fellow of the Decision Sciences Institute (DSI). He was inducted into the PhD Project Hall of Fame in 2016 for his 20 years of volunteer work mentoring minority doctoral to publish research in information systems. He is a past President of DSI. Dr. Kendall has been named as one of the top 60 most productive MIS researchers in the world, and he was awarded the Silver Core from IFIP. He was named to the inaugural Circle of Compadres of the PhD Project. Ken was named as the Educator of the Year in IS for 2010 by the Association for Information Technology Professionals. Ken has published his research in Information Systems Research, MIS Quarterly, Management Science, EJIS, CAIS, DSS, Information & Management, DSJIE and many other leading journals. He recently co-authored a text, Systems Analysis and Design, 10th edition, published by Pearson. Ken edited Emerging Information Technologies: Improving Decisions, Cooperation, and Infrastructure for Sage Publications. Dr. Kendall is a past Chair of IFIP Working Group 8.2. He has served as an Associate Editor for Decision Sciences and the Information Resources Management Journal. He currently serves on the editorial boards of several journals including Information Technology for Development and the Information Systems Journal. He is a Section Editor for the Australasian Journal of Information Systems. Ken served as Program Co-Chair for AMCIS 2009 in San Francisco. Professor Kendall's research focuses on studying emerging technologies, open source software development, IT project management, and developing new tools for systems analysis and design. Ken is Chairman Emeritus of the Board of EgoPo, a nonprofit professional theatre in Philadelphia dedicated to presenting classics on the edge, which won a Barrymore Award for Outstanding Overall Production of a Play in 2017. Ken and his co-author and spouse, Julie, served as official nominators for the Drama League Awards in Manhattan.

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