Selling Today: Partnering to Create Value, 15th edition

Published by Pearson (June 2, 2023) © 2024

  • Michael Ahearne University of Houston
  • Gerald Manning Des Moines Area Community College

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For courses in selling.

Cutting-edge personal selling techniques to succeed in today’s competitive business world

Selling Today helps students understand the value of developing personal selling skills. The text incorporates academic theory, roleplay scenarios, real-world applications and ethical dilemmas. With the largest number of “learn by doing” materials of any personal selling text, Selling Today offers a wealth of tools to help students develop an ethical, customer-centered mindset.

With new discussions, scenarios and videos, the 15th Edition prepares students to succeed as members of a new generation of sales professionals.

Hallmark features of this title

  • The text is organized around 4 pillars of personal selling: relationship, product, customer, and presentation strategies. Ethical selling is emphasized throughout.
  • Role-play exercises and video case problems let students assume the role of a salesperson in selling scenarios that are relevant to today's competitive environment.
  • Adaptive Selling Today Videos focus on SPIN selling, communication styles, questioning, negotiations, and closing strategies.
  • CRM boxes expose students to key applications of popular CRM systems.
  • Social Selling Today boxes offer strategies for utilizing social media in selling.
  • A capstone Accounts Management Case exposes students to the strategic responsibilities associated with moving multiple accounts successfully through the sales process.

New and updated features of this title

  • NEW: Content addresses the impact of AI on the role and value of salespeople. It explores the impact of the Covid pandemic on opportunities for women in sales occupations (Ch. 1).
  • EXPANDED: Discussion of the strategic/consultative-selling model addresses how advances in technology have revolutionized consumer buying behavior and the role of electronically mediated interactions (Ch. 2).
  • EXPANDED: Discussions (with 2 new figures) cover business and government buyer behavior and the diminished role of info asymmetry in the typical buying process (Ch. 8).
  • NEW: Coverage and 2 new figures of sources of prospects and accounts address the role of marketing and prospecting with the weight customers place on online resources and the use of lead scoring models (Ch. 9).
  • NEW: Coverage of digital presentations highlights the challenges of capturing the prospect's attention and attracting interest. A Selling in Action box now includes discussion of business card rituals in Japan (Ch. 10).
  • NEW: Reality Selling Videos feature successful salespeople making calls as they do in their professional and personal selling careers. Each video is accompanied by a chapter-opening vignette, related to the material presented in the chapter, and applied with a case problem at the end of the chapter.

Features of MyLab Marketing for the 15th Edition

  • NEW and UPDATED: Video assignments help students connect key course concepts to real-world events. They consist of news and informational videos, plus Reality Selling Today and Adaptive Selling Today videos.
  • NEW: Mini Simulations put students in the role of professional marketers. They give them the opportunity to apply course concepts and develop decision-making skills through real-world business challenges.
  • NEW: Case Study Library assignments include text cases that challenge students to apply critical thinking to current business examples and scenarios. 
  • NEW: Dynamic Study Modules use the latest developments in cognitive science and help students study by adapting to their performance in real time.
  • UPDATED: Warm-Ups, Study Plan questions and Chapter Quizzes check students' understanding of key chapter concepts.
  • UPDATED: An Enhanced eText features embedded videos, interactive figures, and current events features.

PART 1: DEVELOPING A PERSONAL SELLING PHILOSOPHY

  1. Relationship Selling Opportunities in the Information Economy
  2. Evolution of Selling Models That Complement the Marketing Concept

PART 2: DEVELOPING A RELATIONSHIP STRATEGY

  1. Ethics: The Foundation for Partnering Relationships That Create Value
  2. Creating Value with a Relationship Strategy
  3. Communication Styles: A Key to Adaptive Selling Today

PART 3: DEVELOPING A PRODUCT STRATEGY

  1. Creating Product Solutions
  2. Product-Selling Strategies That Add Value

PART 4: DEVELOPING A CUSTOMER STRATEGY

  1. The Buying Process and Buyer Behavior
  2. Developing and Qualifying Prospects and Accounts

PART 5: DEVELOPING A PRESENTATION STRATEGY

  1. Approaching the Customer with Adaptive Selling
  2. Determining Customer Needs with a Consultative Questioning Strategy
  3. Creating Value with the Consultative Presentation
  4. Negotiating Buyer Concerns
  5. Adapting the Close and Confirming the Partnership
  6. Servicing the Sale and Building the Partnership

PART 6: MANAGEMENT OF SELF AND OTHERS

  1. Opportunity Management: The Key to Greater Sales Productivity
  2. Management of the Sales Force

APPENDICES

  1. Reality Selling Today Role Plays and Video Scenarios
  2. NewNet Systems Regional Accounts Management Case Study
  3. Partnership Selling Role Play

About our authors

Gerald Manning is an international author, consultant, speaker, and successful businessperson. Professor Manning's book Selling Today: Partnering to Create Value, now in its 14th edition, is today's international #1 selling textbook on negotiations and partnering. With Chinese, Spanish, International English–Speaking, Canadian, Croatian, and US editions, millions have profited from the strategies and tactics presented. He is author of 4 additional books on management and sales, all published by large, international publishing companies.

Gerald Manning also serves as a sales and marketing consultant to senior management and owners of more than 500 businesses, including both national and international companies. He appears regularly as a speaker at national sales and management conferences, and is featured regularly in training videos on sales and management.

Professor Manning served as chair of the Marketing/Management Department of one of the leading colleges in the country for more than 30 years. In addition to his administrative duties, he has served as lead instructor in negotiations and sales. Mr. Manning received the “Outstanding Professor of the Year” award given annually by his college.

He has also applied numerous negotiation and personal selling principles and practices as owner of a very successful commercial and residential real estate investment, development, and management company.

Professor Manning's speaking and classroom experience, along with his consulting and the management of his company, have provided him a unique opportunity to research, study, test, refine, and write about personal selling. With this background, and a long-term partnership-type relationship with acclaimed training video producer Arthur Bauer, the Adaptive Selling Training Video Series was produced.

Michael Ahearne is Professor of Marketing and C. T. Bauer Chair in Marketing at the University of Houston. He is also Research Director of the Steven Stagner Sales Excellence Institute (SEI). The SEI is widely recognized as the leading university-based sales institute in the world, training more than 2,000 sales students, placing PhD students at top research universities and working with more than 200 major corporations annually. He earned his PhD in marketing from Indiana University. He has also served on the faculty at Emory University, the University of Connecticut and at Pennsylvania State University. In addition, he has lectured internationally about sales and sales management in such countries as Austria, Belgium, France, Germany, India, Italy, Russia and Spain.

Dr. Ahearne's research has focused primarily on improving the performance of salespeople and sales organizations. He has published over 40 articles in leading journals such as Journal of Marketing, Journal of Marketing Research, Management Science, Strategic Management Journal, Journal of Applied Psychology, and Organizational Behavior and Human Decision Processes. He was recently recognized by the American Marketing Association as one of the 20 most research-productive scholars in the field of marketing. His research has been profiled in the Wall Street Journal, Business 2.0, Business Investors Daily, Fox News, INC Magazine, and many other news outlets.

Before entering academia, Mike played professional baseball for the Montreal Expos and worked in marketing research and sales operations for Eli Lilly and PCS Healthcare. He actively consults in many industries including insurance, health care, consumer packaged goods, technology and transportation.

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