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Management Information Systems: Managing the Digital Firm, 17th edition

Published by Pearson (January 7, 2021) © 2022

  • Kenneth C. Laudon New York University
  • Jane P. Laudon New York University

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For introductory courses in IS (information systems) and MIS (management information systems).

Laudon's essential case-based text for the study of IS in business today

Management Information Systems: Managing the Digital Firm provides a comprehensive overview of IS, while drawing connections between MIS and business performance. The text provides real-world case studies that reveal how well-known companies use IT to solve problems and achieve business objectives. Students will develop sought-after skills, learn to lead IS-related management discussions, and use IT to meet bottom-line results.

The 17th Edition has been thoroughly updated to cover the latest industry and technology changes.

Hallmark features of this title

Hands-on learning

  • Chapters start and end with a case study that serves as an active learning exercise and shows how companies use IS to achieve objectives.
  • Students role-play making decisions as business managers with MIS Decision Simulations and prep for remote work with Collaboration and Teamwork Projects.
  • Chapters offer 3 types of hands-on MIS Projects: management decision-making; skills for online businesses; and software use (Microsoft® Excel, Access or web tools).

Real-world applications

  • Study questions help students focus on each chapter's learning objectives. A review summary and questions then test mastery of objectives.
  • A Career Opportunities section in each chapter includes an entry-level job description, related interview questions and tips.

New and updated features of this title

  • NEW: Coverage of the coronavirus pandemic presents the many ways COVID changed the way businesses use information systems and includes 2 interactive sessions and a chapter-ending case study.
  • UPDATED: Coverage of Big Data and the Internet of Things has been updated to include the latest on big data, big data analytics, and the Internet of Things(IoT). Additional topics include big data analytics, analyzing IoT data streams, Hadoop®, in-memory computing, non-relational databases, and analytic platforms.
  • EXPANDED: Cloud Computing coverage has been updated and expanded to include more detail on types of cloud services, private and public clouds, hybrid clouds, managing cloud services, and a new Interactive Session on using cloud services. Databases in the cloud, cloud security, cloud-based CRM and ERP, e-commerce, and cloud-based systems development are also analyzed in depth.

Features of MyLab MIS for the 17th Edition

  • ENHANCED: MIS Decision-Making Sims put students in professional roles and give them the opportunity, through real-world business challenges, to apply MIS concepts and develop decision-making skills.
  • UPDATED: In Conceptual Animations, updated for this edition, Author Ken Laudon walks students through 3 of the most important concepts in each chapter (45 total) using a contemporary animation platform.
  • Career resources include job-hunting guides, instructions for building a digital portfolio, and guidance in incorporating MIS knowledge into resumes, cover letters, and job interviews.

PART I: ORGANIZATIONS, MANAGEMENT, AND THE NETWORKED ENTERPRISE

  1. Information Systems in Global Business Today
  2. Global E-Business and Collaboration
  3. Information Systems, Organizations, and Strategy
  4. Ethical and Social Issues in Information Systems

PART II: INFORMATION TECHNOLOGY INFRASTRUCTURE

  1. IT Infrastructure and Emerging Technologies
  2. Foundations of Business Intelligence: Databases and Information Management
  3. Telecommunications, the Internet, and Wireless Technology
  4. Securing Information Systems

PART III: KEY SYSTEM APPLICATIONS FOR THE DIGITAL AGE

  1. Achieving Operational Excellence and Customer Intimacy: Enterprise Applications
  2. E-commerce: Digital Markets, Digital Goods
  3. Managing Knowledge and Artificial Intelligence
  4. Enhancing Decision Making

PART IV: BUILDING AND MANAGING SYSTEMS

  1. Building Information Systems
  2. Making the Business Case for Information Systems and Managing Projects
  3. Managing Global Systems

Glossary

Indexes

About our authors

Kenneth C. Laudon was a professor of information systems at New York University School of Business. He held a BA in economics from Stanford and a PhD from Columbia University. He authored 12 books dealing with electronic commerce, information systems, organizations, and society. Professor Laudon wrote more than 40 articles concerning social, organizational, and management impacts of information systems, privacy, ethics, and multimedia technology.

Jane Price Laudon is a management consultant in the information systems area and the author of seven books. Her special interests include systems analysis, data management, MIS auditing, software evaluation, and teaching business professionals how to design and use information systems. Jane received her Ph.D. from Columbia University, her M.A. from Harvard University, and her B.A. from Barnard College. She has taught at Columbia University and the New York University Stern School of Business. She maintains a lifelong interest in the languages and civilizations of East Asia. The Laudons have two daughters, Erica and Elisabeth, to whom this book is dedicated.

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