Table of Contents
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Acknowledgements
Preface
Introduction
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Part 1Â Understanding consultants and consultancy
1. Â Â Â Â Consultants and consultancy
2. Â Â Â Â Why does anyone buy consultancy?
3. Â Â Â Â Your consulting service
4. Â Â Â Â The three core processes of client-centric consulting
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Part 2Â Â Consulting engagements
5. Â Â Â Â Finding and winning work
6. Transitioning
7. Â Â Â Â Delivering consulting engagements and satisfying clients
8.     The alternative approach – process consulting and facilitation
9. Â Â Â Â Closing engagements and sustaining results
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Part 3Â Â High-performance consulting
10. Â Â Developing long-term client relationships
11.  The ethical dimension
12. Â Â The language of consulting
13. Â Â Knowing when to say no
14. Â Â Key consulting tips
15.   The client’s perspective – buying consultancy
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Conclusion
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Part 4Â Â Additional resources for consultants
A. Â Â Â The tools, processes and materials of a consultancy business
B. Â Â Â Â References
C. Â Sample proposal letter
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Index