Foodservice Management: Principles and Practices, 13th edition

Published by Pearson (February 20, 2015) © 2016

  • June Payne-Palacio Pepperdine University
  • Monica Theis University of Wisconsin, Madison

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Designed for easy understanding:

  • Logical flow of material is organized to help students build knowledge one key concept at a time, with chapter introductions that link directly to previous chapters, giving students the solid foundation they need to learn each new concept.
  • Extensive use of graphics and photos makes the text more visually interesting and easier to understand, helping students absorb complex concepts more rapidly.
  • Graphics, many created by a leading foodservice design consultant who specializes in college and university foodservice facilities, make the book more visually compelling, and key concepts more intuitively easy to understand.
  • Key terms are boldfaced, with definitions in the margins, so students understand key terms immediately and jargon never becomes an obstacle to understanding.
  • Key concepts are highlighted throughout each chapter, helping readers focus on the most important concepts they need to understand, and review more efficiently.

Study and review help:

  • Review questions at the end of each chapter pinpoint key concepts for review, helping students confirm their understanding before moving forward.
  • Critical-Thinking questions challenge students to think conceptually in applying the concepts to real-world situations and promote deeper understanding and synthesis of the material.

Real-life examples and authorities:

  • Authored by leading industry experts who work in the industry and teach this content in university settings, giving students confidence that they are receiving accurate, useful information from people who know how to present it exceptionally well.
  • A running case study, based on the actual University of Wisconsin, Madison University Dining Services operation, demonstrates how large-scale campus foodservice operations actually work and provides a strong personal link for college students.
  • NEW! Up-to-date case studies at the end of each chapter cover everyfacet of the foodservice industry, such as healthcare, military, corrections, retail, schools, etc., andallow students to apply the principles presented in the chapter in a practical way.

Focus on trends and current events:

  • Foodservice industry timeline traces the origins of many of today’s leading restaurants, and ends with the industry’s latest innovations. Chapter content embedded in the timeline gives students the context they need to understand key trends and concepts.
  • Coverage of the latest trends and industry statistics relating to the foodservice industry, food safety, equipment and design, performance improvement techniques, financial management, and more presents the very latest data, reflecting the realities of today’s industry and offering the information students need to succeed.
  • Focus on sustainability in each chapter covers crucial new issues that influence every aspect of foodservice management. Information is presented with strong emotional resonance to many students so they can succeed in foodservice environments that must respond to an increased consumer demand for sustainability.
  • Extensive coverage of food safety including changes in federal food safety legislation, HACCP updates based on FDA’s latest manuals, and updated coverage of foodborne pathogens and illnesses responds to the dramatic growth in concern about food safety in both the industry and among consumers.
  • Greater focus on culinary issues reflect the important changes in consumer expectations and helps students provide foodservices that meet consumers’ dramatically heightened culinary expectations.
  • NEW! All information has been u

Real-life examples and authorities:

  • Up-to-date case studies at the end of each chapter cover everyfacet of the foodservice industry, such as healthcare, military, corrections, retail, schools, etc., andallow students to apply the principles presented in the chapter in a practical way.

Focus on trends and current events:

  • All information has been updated to comply with the 2013 Food code.
  • Addition of regulations and issues that need to be considered when buying locally addresses the widespread and growing movement to buy locally.
  • Impact of new legislation such as the Affordable Care Act, Healthy Hunger-Free Kids Act, and new minimum wage laws on the foodservice industry and other legal issues that impact foodservice management, such as due process and just cause for dismissals and conflict dispute resolution and right to work.
  • Section on disaster planning in Chapter 3.
  • Section on microbiology in Chapter 3 adds foundational information for food safety program planning.

Up-to-date equipment information:

  • Coverage of the latest in foodservice equipment design—in a thoroughly revised chapter on the topic, prepares students to work with and make decisions about the newest equipment.
  • Addition of the latest in accelerated cooking technologies, such as induction and accelerated cooking ovens.
  • Factors to consider when buying warewashing equipment.
  • Explanation of LEED rating system and the very latest in lighting technology including LED, OLED, and LED panel lighting.

Business issues:

  • Information on using social media for marketing purposes.
  • Coverage of the latest employee motivation enhancement, such as employee worker engagement and leadership rounding.
Part 1 The Foundations 1
Chapter 1 The Foodservice Industry 3
Chapter 2 The Systems Approach 33
 
Part 2 The Fundamentals 57
Chapter 3 Food Safety 59
Chapter 4 Facility Sanitation and Safety 93
Chapter 5 The Menu 117
 
Part 3 The Operational Functions 151
Chapter 6 Purchasing 153
Chapter 7 Receiving, Storage, and Inventory 186
Chapter 8 Production 202
Chapter 9 Service 228
 
Part 4 The Facilities 249
Chapter 10 Facilities Planning and Design 251
Chapter 11 Equipment and Furnishings 289
Chapter 12 Resource Conservation 313
 
Part 5 The Management Functions 331
Chapter 13 Organizational Design 333
Chapter 14 Leadership 357
Chapter 15 Human Resource Management 381
Chapter 16 Performance Improvement 411
Chapter 17 Financial Management 437
Chapter 18 Marketing 467
Appendix A Principles of Basic Cooking 483
Appendix B Foodservice Equipment 491
Index 511

 

June Payne-Palacio Ph.D., RD

The winner of the California Dietetic Association’s Carol Hayes Torio Award for Excellence in Management Dietetics, June Payne-Palacio has extensive recognition and experience in all areas of management dietetics. She was the Assistant Director of Institutional Administration and Residence Halls at Mills College in Oakland before moving on to commercial foodservice as the commissary manager for Host International at the Honolulu Airport. Next came hospital foodservice management, as she became the Director of Dietary Services at the Straub Clinic and Hospital in Honolulu. She also served as clinical instructor at the University of Hawaii.

After 15 years of dietetic practice and teaching, she returned to academia to complete her doctorate in Institutional Management at Kansas State University. As a consultant with Consulting Nutrition Services, Inc., she assisted with the layout and equipment selection on projects including ten state hospitals, Kaiser Permanente, the Magaram Center at Cal State Northridge, and Brigham Young University in Provo, Utah.

Palacio has served as professor at Mills College, Kapi’olani College, University of Hawaii, Kansas State University, California State University at Los Angeles, California State University at Long Beach, and Pepperdine University. In July 2008, she retired after 23 years at Pepperdine University, where she held the Flora Laney Thornton Endowed Chair in Nutritional Science and was the recipient of the Luckman Distinguished Teaching Award.

Monica Theis, M.S., RD

Monica Theis is a senior lecturer at The University of Wisconsin-Madison in the Department of Food Science. She is a registered dietitian and specialist in Food and Food Systems Management. She began her career as an administrative dietitian at The University of Wisconsin Hospital and Clinics and spent three years as director of food and nutrition services for a 120-bed long-term care facility before joining the faculty and staff in The Department of Food Science in 1990.

Her primary responsibility is to teach all Food and Nutrition management courses as required for the Dietetics major. This includes Foodservice Operations, a foods lab, and Organization and Management of Food and Nutrition Services. Theis also teaches courses for the Department of Food Science, including Food Law, The Social Side of Food, graduate seminar, and the department’s new initiative to expand international opportunities for undergrads.

In addition to management, she specializes in Food Systems (local to global) including farm-to-school programs and has worked with a number of local schools and healthcare organizations to identify means to implement sustainable practices within available resources. She is involved in a number of initiatives on the UW-Madison campus to support concepts of sustainability in food systems.

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