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Effective Leadership and Management in Nursing, 9th edition

Published by Pearson (May 1, 2017) © 2018

  • Eleanor J. Sullivan University of Kansas Medical Center

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  • Helps students understand how they fit as nurse managers in today’s healthcare institutions and environments, explaining how organizations are designed; how nursing care is delivered; key concepts of leadership and management; how to initiate and manage change; providing quality care; and how to use power and politics to provide quality care.

  • NEW: Encompasses the myriad of legal and ethical issues confronting nurses and managers today in a new Chapter 7, “Understanding Legal and Ethical Issues.”

  • Covers all the key skills nurses need to lead, including critical thinking; decision-making; problem-solving; communicating with a variety of individuals and groups; delegating; working in teams; resolving conflicts; and managing time.

  • Prepares readers to manage limited resources more effectively presenting up-to-date coverage of budgeting fiscal resources; recruiting and selecting staff; handling staffing and scheduling; motivating and developing staff; evaluating staff performance; coaching, disciplining and terminating staff; managing absenteeism; reducing turnover and retaining staff; handling personnel problems, especially harassing and bullying behaviors; and participating in the collective bargaining process.

  • Helps nurse managers take care of themselves and build their careers with invaluable coverage of stress management and how to achieve the goals that lead to promotion.

  • NEW: Offers advice on looking to the future with a new Chapter 28, “Imagining the Future,” that helps readers contemplate the possibilities inherent in a fast-evolving environment–ways to consider the future, societal predictions about the future, the future of healthcare, and the future of nursing.

  • Supports effective learning and deeper mastery of essential skills by providing concise chapter outlines and previews; key terms lists and a complete glossary; “What You Know Now” summaries; and lists of key “tools” for applying each chapter’s behaviors.

  • Helps students test, deepen, and apply their understanding through critical-thinking questions, exercises, flashcards, case studies, quizzes, and Manager’s Checklists that link concepts to the real-world challenges nurse managers face.

  • Reflects the essential information and key skills that nurses must learn to succeed in today’s volatile healthcare environment and to prepare for the future. New and updated topics include:

    • UPDATED: Implementation of the Affordable Care Act

    • UPDATED: Evolving models of healthcare organizational structures and relationships

    • UPDATED: Expanded content on cultural and gender diversity

    • UPDATED: Emphasis on quality management

    • NEW: Addition of emotional leadership concepts

    • UPDATED: Use of social media in management

    • UPDATED: Harassing, bullying, and lack of civility in healthcare

    • UPDATED: Emergency preparedness for terrorism, disasters, and mass shootings

    • UPDATED: Prevention of workplace violence

  • Encompasses the myriad of legal and ethical issues confronting nurses and managers today in a new Chapter 7, “Understanding Legal and Ethical Issues.”

  • Offers advice on looking to the future with a new Chapter 28, “Imagining the Future,” that helps readers contemplate the possibilities inherent in a fast-evolving environment–ways to consider the future, societal predictions about the future, the future of healthcare, and the future of nursing.

  • Reflects the essential information and key skills that nurses must learn to succeed in today’s volatile healthcare environment and to prepare for the future. New and updated topics include:

    • UPDATED: Implementation of the Affordable Care Act

    • UPDATED: Evolving models of healthcare organizational structures and relationships

    • UPDATED: Expanded content on cultural and gender diversity

    • UPDATED: Emphasis on quality management

    • Addition of emotional leadership concepts

    • UPDATED: Use of social media in management

    • UPDATED: Harassing, bullying, and lack of civility in healthcare

    • UPDATED: Emergency preparedness for terrorism, disasters, and mass shootings

    • UPDATED: Prevention of workplace violence

Part I: Understanding Nursing Management and Organizations


1. Introducing Nursing Management

2. Designing Organizations

3. Delivering Nursing Care

4. Leading, Managing, and Following

5. Initiating and Managing Change

6. Managing and Improving Quality

7. Understanding Legal and Ethical Issues

8. Understanding Power and Politics


Part 2: Learning Key Skills in Nursing Management


9. Thinking Critically, Making Decisions, Solving Problems

10. Communicating Effectively

11. Delegating Successfully

12. Building and Managing Teams

13. Handling Conflict

14. Managing Time


Part 3: Managing Resources


15. Budgeting and Managing Fiscal Resources

16. Recruiting and Selecting Staff

17. Staffing and Scheduling

18. Motivating and Developing Staff

19. Evaluating Staff Performance

20. Feedback and Coaching, Disciplining, and Terminating Staff

21. Managing Absenteeism, Reducing Turnover, Retaining Staff

22. Dealing with Disruptive Staff Problem

23. Preparing for Emergencies

24. Preventing Workplace Violence

25. Handling Collective Bargaining Issues


Part 4: Taking Care of Yourself


26. Managing Stress

27. Advancing Your Career


Part 5: Looking to the Future


28. Imagining the Future


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