Administrative Medical Assisting: Foundations and Practices, 2nd edition

• New and updated content appears throughout the text, including such topics as the Patient Affordable Care Act, electronic health records, meaningful use, ICD-10-CM, marketing the medical office, and more.
• Chapter 4: Medicine and Law highlights the need-to-know law and presents scenarios that may have a legal impact on patients. Informational tables and charts summarise key concepts.
• Chapter 5: Medicine and Ethics provides students with a clear understanding of what society and the medical assisting profession expects with regard to ethical practice, as well as the ethical concepts medical assistants will encounter in the field. Ethics in medicine, ethical considerations of the medical assistant, performing within the scope of practice, ethical issues in the management of care, and bioethics are all addressed.
• Chapter 23: Marketing the Medical Office introduces students to the function of marketing in the medical office and the medical office manager’s role in executing marketing initiatives.
• Medical Practice Finances are addressed in-depth, with accurate, up-to-date coverage of the billing functions of the medical office.
• Paper and Electronic Medical Records are covered, with an entire chapter focused on electronic health records.
• Covers the various forms of medial charting (narrative, SOAP, POMR) as well as accurate instructions on how to make corrections to both a paper and electronic medical record.
• Offers Career Strategies for students, including a chapter on writing a resume and cover letter, as well as tips for interviews and follow up techniques.
• Includes discussion of effective management of the medical office team—from leading staff meetings to performing effective employee evaluations.
• Includes the latest information on emergency preparedness and the medical assistant’s role in protective practices. 

Loaded with critical thinking exercises, real-world scenarios, and learning tools throughout:

• New photos and tables appear throughout the text to illustrate and expand upon key concepts.
• Specific Learning Objectives appear at the beginning of each chapter, stating what is to be achieved upon successful completion of the chapter.
• Key terminology, abbreviations, and their definitions appear at the beginning of each chapter, as well as in the narrative and comprehensive glossary.
• Medical Terminology Appendix: In addition to medical terminology and abbreviations presented at the beginning of each chapter, the text also features a separate appendix of Medical Terminology Word Parts, designed to help students analyse medical terms, understand word parts and word part guidelines, and define basic medical terms and terms used to describe major body systems, body direction, and diseases and disease conditions.
• Case Study: A thought-provoking case study is presented at the beginning of each chapter, with critical thinking questions interspersed throughout the chapter. Students must rely on the content in the text and their own critical thinking skills to answer the questions.
• Pulse Points in each chapter offer brief, helpful tips and practice advice for succeeding in the healthcare setting.
• Informational Charts and Tables appear throughout the text and summarise pertinent information for the reader, providing students with visuals and comparisons to reinforce the lesson.
• Colour Photos help illustrate and reinforce the concepts presented in the text.
• In-Practice Boxes provide real-world scenarios with critical thinking questions, offering opportunities for readers to think about and apply the concepts covered in the chapter.
• Chapter Summary provides an excellent review

Provides extensive coverage of the administrative medical assisting profession:

• New and Updated! New and updated content appears throughout the text, including such topics as the Patient Affordable Care Act, electronic health records, meaningful use, ICD-10-CM, marketing the medical office, and more.
• New! Chapter 4: Medicine and Law highlights the need-to-know law and presents scenarios that may have a legal impact on patients. Informational tables and charts summarize key concepts.
• New! Chapter 5: Medicine and Ethics provides students with a clear understanding of what society and the medical assisting profession expects with regard to ethical practice, as well as the ethical concepts medical assistants will encounter in the field. Ethics in medicine, ethical considerations of the medical assistant, performing within the scope of practice, ethical issues in the management of care, and bioethics are all addressed.
• New! Chapter 23: Marketing the Medical Office introduces students to the function of marketing in the medical office and the medical office manager’s role in executing marketing initiatives. 

Meets the highest standards outlined by CAAHEP and ABHES, and provides all of the tools needed for student success:

• New! Certification Exam Coverage features, at the beginning of relevant chapters, provides students with a list of exam topics that are covered in the chapter.
• Updated and Improved! Chapters on insurance, procedural coding, and diagnostic coding have been updated and streamlined for ease of use and understanding. Examples and exercises throughout the coding chapters help to clarify important concepts and provide opportunities for students to apply what they have learned.
• New! An entire chapter, written by Lorraine Papazian-Boyce, an AHIMA-approved ICD-10-CM/PCS Trainer, is dedicated to ICD-10-CM diagnostic coding.
• New! A new appendix includes coverage of ICD-9-CM coding for those schools that require this content.
• New! An icon appears next to those procedures that require students to complete and submit products that prove their mastery of the competency.

Loaded with critical thinking exercises, real-world scenarios, and learning tools throughout:

• New! New photos and tables appear throughout the text to illustrate and expand upon key concepts.