Marketing: An Introduction, Canadian Edition, 8th edition

Published by Pearson Canada (May 29, 2024) © 2025

  • Gary T. Armstrong Northwestern University
  • Philip Kotler Northwestern University
  • Valerie Trifts Dalhousie University
  • Danielle Wilson BCIT

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For undergraduate courses covering the principles of marketing.

An engaging and practical introduction to marketing

In this digital age, to go along with their tried-and-true traditional marketing methods, marketers have a dazzling set of new online, mobile, and social media tools for engaging customers anytime, anyplace to jointly shape brand conversations, experiences, and community. If marketers do these things well, they will reap the rewards in terms of market share, profits, and customer equity. In the Canadian edition of Marketing: An Introduction, students learn how customer value and customer engagement drive every good marketing strategy.

Hallmark features of this title

  • Integrated chapter-opening preview sections. The active and integrative chapter-opening spread in each chapter starts with an Objectives Outline, which provides a helpful preview of chapter contents and learning objectives, complete with page numbers. Next comes a Previewing the Concepts section that briefly previews chapter concepts, links them with previous chapter concepts, and introduces the chapter-opening story. Finally, a chapter-opening vignette—an engaging, deeply developed, illustrated, and annotated marketing story—introduces the chapter material and sparks student interest.
  • Reviewing and extending the concepts. Sections at the end of each chapter summarize key chapter concepts and provide questions and exercises by which students can review and apply what they've learned. The Chapter Review section reviews major chapter concepts and links them to chapter objectives. A Discussion and Critical Thinking section provides discussion questions and critical thinking exercises that help students to keep track of and apply what they've learned in the chapter.
  • Minicases and Applications. Sections at the end of each chapter provide brief Online, Mobile, and Social Media Marketing; Marketing Ethics; and Marketing by the Numbers applications cases that facilitate discussion of current issues and company situations in areas such as mobile and social marketing, ethics, and financial marketing analysis. A Video Case section contains short vignettes to be used with a set of short videos and questions that accompany the seventh Canadian edition in MyLab Marketing.
  • Marketing at Work features. Within each chapter, two extensively researched highlight features offer in-depth insights into key marketing strategies and current marketing challenges. For example, you will delve into the intense competition between Walmart and Amazon as they strive for dominance in the omnichannel retailing landscape. Additionally, you will explore how Netflix leverages big data and advanced marketing analytics to personalize each customer's experience and understand the reasons behind Apple's remarkable success in selling products at premium prices.

New to this Edition

  • Customer Engagement Framework: The eighth edition builds upon the customer engagement framework, fostering continuous and direct customer involvement in shaping brands, brand conversations, experiences, advocacy, and community. You'll find updated examples and coverage of the latest customer engagement tools and practices throughout the text.
  • Artificial intelligence in Marketing. These features explore how companies increasingly use augmented and virtual reality to enhance consumer shopping experiences and the impact of mobile marketing in engaging consumers at crucial moments in their decision-making process. These real-world examples provide a comprehensive understanding of current marketing strategies and the rapidly evolving landscape of marketing technologies.
  • Digital Marketing: Chapter 12 focuses on digital marketing strategy and replaces the traditional promotional mix with the new owned, earned, and paid media framework. A newly written Chapter 13 discusses opportunities and challenges for marketers through search engines, social media platforms, and mobile marketing. Additionally, Chapter 13 introduces students to the marketing analytics available through these channels.
  • Marketing in the Age of Disruption: The new edition provides fresh coverage of how companies deal with significant disruptions in the marketing environment. From rapid digital technology advancements and economic fluctuations to environmental challenges, social and political changes, and the impact of the global COVID-19 pandemic, marketers face both threats and opportunities. The text explores flexible strategies to navigate uncertain times and prepare for an evolving future.
  • Marketing Technology: Keeping up with digital concepts, technologies, and practices is a significant challenge for marketers today. The eighth edition covers developments in every chapter, from digital, search, mobile, and social media engagement technologies to big data, new marketing analytics, the Internet of Things, and artificial intelligence. The text also highlights the growing importance of direct-to-consumer marketing, omnichannel strategies, and digital marketing.
  • Fast-Changing Marketing Trends and Topics: This edition includes up-to-date coverage of traditional marketing areas as well as rapidly changing topics such as digital, mobile, and social media marketing; customer engagement marketing; big data, artificial intelligence, and new marketing analytics; marketing research's digital transformation; retailing shifts; sustainability and social responsibility; and more.
  • Content Marketing and Marketing Communications: The eighth edition keeps track of evolving marketing communications and brand content creation. Marketers are now actively curating and sharing marketing content with customers and media in paid, owned, earned, and shared media. The text provides fresh insights into real-world success stories.

Digital Learning With Revel

  • Mini-Sims: Mini-Sims are short simulations that put students in business roles and give them the opportunity to apply course concepts as they make decisions. Students begin by making a series of decisions to better understand and apply course concepts. The Mini Sim then changes, branching and creating various scenario paths based on the answers given. This provides students with a personalized learning experience and the opportunity to build and develop their critical-thinking skills.
  • Dynamic Study Modules: Using a highly personalized, algorithmically driven process, Dynamic Study Modules continuously assess student performance and provide additional practice in the areas where they struggle the most. Each Dynamic Study Module, accessed by computer, smartphone, or tablet, promotes fast learning and long-term retention.
  • Videos and interactives integrated directly into the narrative gets students learning ac-tively, making it more likely that they'll retain what they've read.
  • Video quizzes offer students opportunities to further their knowledge by applying concepts and testing their understanding. Instructors can share videos accompanied by time-stamped multiple-choice questions.
  • Writing assignments - such as journaling prompts, shared writing activities, and essays - enable educators to foster and assess critical thinking without significantly impacting their grading burden.
  • Embedded assessments afford students regular opportunities to check their understanding. The results enable instructors to gauge student comprehension and provide timely feedback to address learning gaps along the way.
  • Shared multimedia assignments make it easy for instructors and students to post and respond to videos and other media. Students can also record and upload their own presentations for grading, comments, or peer review.
  1. Marketing: Creating Consumer Value and Engagement
  2. Company and Marketing Strategy: Partnering to Build Customer Engagement, Value, and Relationships
  3. Analyzing the Marketing Environment
  4. Managing Marketing Information to Gain Customer Insights
  5. Understanding Consumer and Business Buyer Behaviour
  6. Customer Value–Driven Marketing Strategy: Creating Value for Target Customers
  7. Products, Services, and Brands: Building Customer Value
  8. Developing New Products and Managing the Product Life Cycle
  9. Pricing: Understanding and Capturing Customer Value
  10. Marketing Channels: Delivering Customer Value
  11. Retailing and Wholesaling
  12. Engaging Consumers and Communicating Customer Value: Marketing Communications
  13. Engaging Consumers and Communicating Customer Value: Search Engines, Social Media, Mobile, and Analytics
  14. The Global Marketplace
  15. Sustainable Marketing: Social Responsibility and Ethics

Gary Armstrong is Crist W. Blackwell Distinguished Professor Emeritus in the Kenan-Flagler Business School at the University of North Carolina at Chapel Hill. He holds undergraduate and master's degrees in business from Wayne State University in Detroit, and he received his PhD in marketing from Northwestern University. Dr. Armstrong has contributed numerous articles to leading business journals. As a consultant and researcher, he has worked with many companies on marketing research, sales management, and marketing strategy.

But Professor Armstrong's first love has always been teaching. His long-held Blackwell Distinguished Professorship is the only permanent endowed professorship for distinguished undergraduate teaching at the University of North Carolina at Chapel Hill. He has been very active in the teaching and administration of Kenan-Flagler's undergraduate program. His administrative posts have included Chair of Marketing, Associate Director of the Undergraduate Business Program, Director of the Business Honors Program, and many others. Through the years, he has worked closely with business student groups and has received several UNC campus wide and Business School teaching awards. He is the only repeat recipient of the school's highly regarded Award for Excellence in Undergraduate Teaching, which he received 3 times. Most recently, Professor Armstrong received the UNC Board of Governors Award for Excellence in Teaching, the highest teaching honor bestowed by the 16-campus University of North Carolina system.

Philip Kotler is Professor Emeritus of Marketing at the Kellogg School of Management, Northwestern University. He received his master's degree at the University of Chicago and his PhD at M.I.T., both in economics. Dr. Kotler is the co-author of Marketing Management (Pearson), now in its 16th edition and the most widely used marketing textbook in graduate schools of business worldwide. He has authored more than 60 other successful books and has published more than 150 articles in leading journals. He is the only 3-time winner of the coveted Alpha Kappa Psi award for the best annual article in the Journal of Marketing.

Professor Kotler was named the first recipient of 4 major awards: the Distinguished Marketing Educator of the Year Award and the William L. Wilkie "Marketing for a Better World" Award, both given by the American Marketing Association; the Philip Kotler Award for Excellence in Health Care Marketing presented by the Academy for Health Care Services Marketing; and the Sheth Foundation Medal for Exceptional Contribution to Marketing Scholarship and Practice. He is a charter member of the Marketing Hall of Fame, was voted the first Leader in Marketing Thought by the American Marketing Association, and was named the Founder of Modern Marketing Management in the Handbook of Management Thinking. His numerous other major honors include the Sales and Marketing Executives International Marketing Educator of the Year Award; the European Association of Marketing Consultants and Trainers Marketing Excellence Award; the Charles Coolidge Parlin Marketing Research Award; and the Paul D. Converse Award, given by the American Marketing Association to honor "outstanding contributions to science in marketing." A recent Forbes survey ranks Professor Kotler in the top 10 of the world's most influential business thinkers. And in a recent Financial Times poll of 1,000 senior executives across the world, Professor Kotler was ranked as the fourth "most influential business writer/guru" of the 21st century. He is considered by many to be the "father of modern marketing."

Dr. Kotler has served as chairman of the College on Marketing of the Institute of Management Sciences, a director of the American Marketing Association, and a trustee of the Marketing Science Institute. He has consulted with many major US and international companies in the areas of marketing strategy and planning, marketing organization, and international marketing. He has traveled and lectured extensively throughout Europe, Asia, and South America, advising companies and governments about global marketing practices and opportunities.

Danielle Wilson is a marketing and business strategy professor at the British Columbia Institute of Technology in Burnaby, BC and Capilano University in North Vancouver, BC. She received her undergraduate degree from the University of Western Ontario and her graduate degree from Harvard University. She is a past president of the BC Chapter of the American Marketing Association and a recipient of Business in Vancouver's 40 under 40 award. As a 20-year veteran of the Canadian advertising agency world, she continues to work as a marketing consultant and business coach. Her academic interest and research lie in the area of different learner styles, particularly the style of visual learners—those who learn and process information best through visual aids, such as diagrams, pictures, graphs, videos, and other visual representations of information. She is currently writing and researching for her first book, Picture This: A Visual Guide to Business Essentials. Additionally, she writes and publishes semi-regularly at www.HelloitsDaniclle.com.

Valerie Trifts is a professor of marketing at Dalhousie University, Rowe School of Business, in Halifax. She received her undergraduate business degree from the University of Prince Edward Island, her MBA from Saint Mary's University, and her Ph.D. in marketing from the University of Alberta. Her research spans a broad range of topics, but her primary research interests are in the area of consumer information search and decision making. Specifically, she is interested in how firms can benefit from strategically providing their customers with information about competitors, as well as in exploring individual difference variables that influence search behaviour. More recently, she has begun to explore how personalization technologies can be leveraged online to customize digital media products for individual consumers. She has taught a wide variety of courses, including introduction to marketing, consumer behaviour, marketing research, internet marketing, global marketing, integrated marketing communications, and business in emerging markets at both the undergraduate and graduate levels. Her research has been published in several journals, including Marketing Science, the Journal of Consumer Psychology, the Journal of Business Research, and Psychology & Marketing. She has presented at numerous academic conferences and has been funded by the Social Sciences and Humanities Research Council of Canada.

Eric Dolansky is an associate professor of marketing at Goodman School of Business, Brock University. His area of research is in consumer behaviour, and he has published articles and award-winning business cases on pricing, behavioural economics, and consumer perceptions. Dr. Dolansky strongly believes in an engaging, interactive classroom, with contributions not only from the instructor but from the participants. For this reason, his classes often employ case analysis and discussion, role playing, discussion/debate, and interactive activities to advance the learning and understanding of the concepts. He has served as coach for many student competitions and has run seminars on presentation skills. Dr. Dolansky is heavily involved in case learning and teaching and is the current Editor-in-Chief of the Case Research Journal, in addition to having chaired the case division of the Administrative Sciences Association of Canada, and having served as President of the North American Case Research Association. In his role in the case research community, he has given virtual and in-person seminars and workshops around the world. Dr. Dolansky received a B.A. in film from Ryerson University, and his MBA and Ph.D. from the Ivey School of Business at Western University. He is also a two-time Jeopardy! champion.

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