1. Using Operations to Create Value
Supplement A: Decision Making
PART I: MANAGING PROCESSES
2. Process Strategy and Analysis
3. Quality and Performance
4. Capacity Planning
Supplement B: Waiting Lines
5. Constraint Management
6. Lean Systems
7. Project Management
PART II: MANAGING CUSTOMER DEMAND
8. Forecasting
9. Inventory management
Supplement C: Special Inventory Models
10. Operations Planning and Scheduling
Supplement D: Linear Programming
11. Resource Planning
PART III: MANAGING SUPPLY CHAINS
12. Supply Chain Design
13. Supply Chain Logistic Networks
14. Supply Chain Integration
15. Supply Chain Sustainability
Appendix: Normal Distribution
MYLAB OPERATIONS MANAGEMENT SUPPLEMENTS
Supplement E: Simulation
Supplement F: Financial Analysis
Supplement G: Acceptance Sampling Plans
Supplement H: Measuring Output Rates
Supplement I: Learning Curve Analysis
Supplement J: Operations Scheduling
Supplement K: Layout
