Learning Team Skills, 2nd edition
Published by Pearson (November 21, 2011) © 2012
- Arthur H. Bell University of San Francisco
- Dayle M. Smith University of San Francisco
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Table of contents
Chapter 1 Why Teams?
Teams and Buy-InTeams and Censorship, Pro and Con
Teams and Cross-Training
Teams and Follow-Up Responsibilities
Teams and the Social Aspect of Enterprise
Chapter 2 Assessing Your Team Experience and Insights
Chapter 3 Building a Balanced Team
The Importance of BalanceCauses of Team Imbalance
How and When to Plan for Balance
The Limits of Personality Tests
Making the Most of Gender Balance
Characteristics of Men’s and Women’s Communication Habits
Chapter 4 Becoming a Team Member and a Team Leader
How to Know If Your Organization Needs TeamsPutting Together Your Case for a Team
A Sample Communication to Management Regarding Team Formation
Preparing for Team Membership
Preparing to Lead a Team
Activities for the First Team Meeting
Writing an Informal Agenda for Team Meetings
Taking Notes or Minutes for Team Meetings
Keeping the Team Informed Between Meetings
Virtual Teams
Chapter 5 Observing Team Leadership Skills at Work
Welcome to the New Employee Orientation TeamThe Meeting Begins
Chapter 6 Observing Team Member Skills at Work
Welcome Back to the New Employee Orientation TeamThe Meeting Begins Again
Chapter 7 Understanding and Resolving Team Problems
A Case History of a Troubled TeamTeaching People How to Be Team Members
Five Common Team Problems and Tools for Repair and Prevention
How People Indicate That a Team Is in Trouble
A Lighter Look at the Challenge of Managing a Team
Chapter 8 Motivating Team Members and Leaders
Eight Motivators for Productive Teams
Chapter 9 Completing Collaborative Projects Through Teamwork
Why Teams Often Have Trouble with Collaborative ProjectsWhy Collaborative Projects Are Good for Teams and Good for Business
Steps in the Collaborative Process for Documents and Presentations
Guidelines for the Team Leader of a Collaborative Project
Chapter 10 Developing Intercultural Teams
Shared Information Without a Shared CultureWhat’s at Stake in Understanding Cultural Differences
Grasping the Deeper Aspects of Cultural Difference
Communication in the Intercultural Team Meeting