Helps readers gain insight as to how theories work in practice. Pedagogical features include:

Chapter Learning Objectives are listed at the beginning of each chapter, and specific objectives then introduce each topic.
Definitions of key industry terms. The terms defined throughout each chapter are listed at the end of the chapter, and a glossary of more than 430 definitions is included at the end of the book.
An Interesting Detail element that examines unique aspects of specific discussions is found within each chapter.
Two Real World Hotel Challenges in each chapter provide short case studies that allow readers working alone or in groups to assume the role of a hotel general manager.
Managerial Tools. Checklists, forms, and other tools used to implement and maintain hotel standards are included in each chapter when applicable.
Your Opinion Counts. This chapter-concluding feature encourages students studying individually or working in groups to consider the concepts they have studied in the chapter.

Keeps your course current with updates to every chapter:

UPDATED: Chapter 1 now includes the Revenue Manager position in the organisation chart to reflect the widespread use of this position. A discussion is included on the increase in hotel competition. New information is included about the about use of technology for guest room reservations, data mining, and social media use to enhance guest room sales.
Chapter 2 is an entirely new chapter on Guest Service that explains the importance of guest service and tactics for hotel managers and staff to deliver guest service.
UPDATED: Chapter 4 includes a new major section on organisational culture and core values, vision, and mission and tactics hotel GMs can use to endorse and reinforce these tools. New information is included about on-boarding and off-boarding.
UPDATED: Chapter 5 includes major sections on termination and succession planning. Additional details for the HR Associate (Assistant) job description are covered. New information is included in regard to overtime exceptions for FSLA and the federally-mandated employment poster. A new discussion explores the increased use of social media and Internet for employment ads as well as employee social media policy information. A new section covers the legal aspects of uniforms and grooming.
UPDATED: Chapter 6 includes information on the USALI (accounting systems) conversion/update.
UPDATED: Chapter 8 explores hotel marketing using social networks/social media.
UPDATED: Chapter 9 includes additional information on guest data security management,
UPDATED: Chapter 10 contains a new discussion on the control of bedbugs.
UPDATED: Chapter 11 includes major new sections on hotel F/B organisational structures, ala carte dining, VIP/Concierge services, and hotel F/B trends.
UPDATED: Chapter 12 discusses the use of LED lighting.
UPDATED: Chapter 13 includes new (as of Jan.1, 2015) OSHA workplace injury/accident reporting requirement. Additional information is included covering CCTV/DVR and wireless security systems and the National Terrorism Advisory System (NTAS, which in 2011 replaced the colour-coded Homeland Security Advisory System: HSAS).
UPDATED: Chapter 14 includes updated information on the old Franchise Offering Circular (FOC) requirement, now the Franchise Disclosure Document (FDD) requirement effective Jan 1, 2007.
UPDATED: Chapter 15 discusses new trends in international hotel growth and management, operation, and m

Hotel Operations Management, 3rd edition

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