Guide to Dental Front Office Administration, 1st edition

Table of Contents

 

SECTION I.

DENTAL PRACTICE ADMINISTRATION

 

Chapter 1 – Introduction to the Dental Front OfficeAdministrator

Duties of the Dental Front Office Administrator Technology and the Dental Administrator

Professional Appearance Business Casual Inappropriate Clothing Dress Code Regulations

Professional Attitudes and Actions

Interpersonal Skills

Pre-Vacation Work Planning Promotions Promotable Attitudes

On The Job Now (Special Feature)

Chapter 2 – Ethical, Legal, and Regulatory Issues and Responsibilities

 

          Role of the American Dental Association 

          HIPAA Practice Pitfall (Special Feature)

          Forms of Fraud 

          Practice Pitfall (Special Feature) 

          Bad Faith Awards

          Practice Pitfall (Special Feature)

 

Chapter 3 – The Dental Office Team and Patient Relations

 

The Role of the Dentist

The Role of the Dental Hygienist The Role of the Chairside Dental Assistant

 

Chapter 4 – Technology and the Dental Office

 

SECTION II.

GENERAL OFFICE PROCEDURES  

 

Chapter 5 – Basic Administrative Functions and Printed Communication

 

SECTION III.

MANAGING THE DENTAL FRONT OFFICE

 

Chapter 6 – Dental Front Office Management

Chapter 7 – Dental Terminology and Anatomy of the Oral Cavity

Chapter 8 –Dental Chart Documentation

Chapter 9 – Dental Office Forms

ASA Physical Status Classification System

 Chapter 10 – Clinical Records Management

 

 

SECTION IV.

DENTAL INSURANCE PROGRAMS, CODING, AND BILLING

 

Chapter 11 – Dental Reference Books and Insurance Contract Interpretation

Alternative Benefit Plans

Insurance Carrier Directories

Chapter 12 – Dental Services and Coding

Chapter 13 – Dental Billing and the Dental Claim Form

 

SECTION V.

FINANCES AND ACCOUNTING

 

Chapter 14 – Dental Practice Accounts Receivable

Chapter 15 – Accounts Payable and Financial Records Management

 Quarterly Returns

SECTION VI.

SECURING EMPLOYMENT

 

Chapter 16 – Employment Skills and Job Search Strategies

 

SECTION VII.

GLOSSARY AND APPENDICES

 

Glossary

 

Appendix A

Appendix B

Appendix C