Published by Pearson (July 14, 2021) © 2022
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1. Introduction to the Lodging Industry
2. The Structure of the lodging Industry
3. Guest Service in the Lodging Industry
4. Managing Lodging Operations
5. Staffing the Lodging Operation
6. The Front Office Department
7. The Sales and Marketing Department
8. The Housekeeping Department
9. The Maintenance Department
10. Food and Beverage Operations: Limited Service Hotels
11. Food and Beverage Operations: Full-Service Hotels
12. The Accounting Department
13. Safety and Security
14. Careers in the Lodging Industry
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