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Excellence in Business Communication, 14th edition

Published by Pearson (August 24, 2023) © 2024

  • John V. Thill
  • Courtland L. Bovee

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ISBN-13: 9780137869664 (2023 update)

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ISBN-13: 9780137869664 (2023 update)

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Purchasing Instructions

This form contains two groups of radio buttons, one for Exam Pack purchasing options, and one for standard purchasing options. Only one option can be chosen for purchase. Any option that is selected will deselect any previously selected purchase option.

eTextbook access on Pearson+

ISBN-13: 9780137869664 (2023 update)

Unlock extra study tools for other course help

eTextbook access + Study & Exam Prep monthly subscription on Pearson+

ISBN-13: 9780137869664 (2023 update)

In this eTextbook — More ways to learn

  • More support. Get AI help with personalized summaries, instant explanations, and quick translations.
  • More flexible. Start learning right away, on any device.
  • More interactive. Learn through audio, video, and practice.
  • More memorable. Study better with notes, highlights, and flashcards.

eTextbook on Pearson+

ISBN-13: 9780137869664 (2023 update)

In this eTextbook — More ways to learn

  • More support. Get AI help with personalized summaries, instant explanations, and quick translations.
  • More flexible. Start learning right away, on any device.
  • More interactive. Learn through audio, video, and practice.
  • More memorable. Study better with notes, highlights, and flashcards.

eTextbook on Pearson+

ISBN-13: 9780137869664 (2023 update)

In this eTextbook — More ways to learn

  • More support. Get AI help with personalized summaries, instant explanations, and quick translations.
  • More flexible. Start learning right away, on any device.
  • More interactive. Learn through audio, video, and practice.
  • More memorable. Study better with notes, highlights, and flashcards.

Title overview

Excellence in Business Communication examines the fundamental skills and principles of business communication. Featuring practical advice, time-tested processes and real-world examples, this is the premier text for helping you hone and develop essential communication skills.

The 14th Edition continues to set new standards for currency and innovation. The authors have performed extensive research to ensure up-to-date coverage of communication skills in connection with cutting-edge technologies and contemporary business practices.

Table of contents

PART 1: UNDERSTANDING THE FOUNDATIONS OF BUSINESS COMMUNICATION

  1. Professional Communication in a Digital, Social, Mobile World
  2. Interpersonal Communication Skills
  3. Collaboration and Business Etiquette
  4. Communication Challenges in a Diverse, Global Marketplace

PART 2: APPLYING THE THREE-STEP WRITING PROCESS

  1. Planning Business Messages
  2. Writing Business Messages
  3. Completing Business Messages

PART 3: CRAFTING BRIEF BUSINESS MESSAGES

  1. Crafting Messages for Digital Channels
  2. Writing Routine and Positive Messages
  3. Writing Negative Messages
  4. Writing Persuasive Messages

PART 4: PREPARING REPORTS AND PRESENTATIONS

  1. Planning Reports and Proposals
  2. Writing and Completing Reports and Proposals
  3. Developing and Delivering Business Presentations

PART 5: WRITING EMPLOYMENT MESSAGES AND INTERVIEWING FOR JOBS

  1. Building Careers and Writing Résumés
  2. Applying and Interviewing for Employment

APPENDICES

  1. Format and Layout of Business Documents
  2. Documentation of Report Sources

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