Digital Business and E-commerce, 8th edition

Published by Pearson (April 25, 2024) © 2024

  • Dave Chaffey
  • Tanya Hemphill
  • David Edmundson-Bird Manchester Metropolitan University
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Access details

  • Digital eBook
  • Instant access
  • Available online, offline and via apps
  • Accessible through the VitalSource Bookshelf

Features

  • New case studies
  • Make highlights and notes
  • Search across the eBook content
Products list

Access details

  • Digital eBook
  • Instant access
  • Available online, offline and via apps
  • Accessible through the VitalSource Bookshelf

Features

  • New case studies
  • Make highlights and notes
  • Search across the eBook content

Title overview

Written in an engaging and informative style

Digital Business and E-Commerce Management is an industry-leading text to equip current and future managers with the knowledge and practical skills to help them navigate their organisations towards digital business.

Engaging and informative, this edition will support your students' understanding of the strategies and tactics an organisation needs to implement to make a Digital Business successful.

With an array of features and examples, this must-have textbook will help your students understand and apply the most up-to-date digital concepts of e-Commerce.

Table of contents

  • Part 1 Introduction
  • Introduction to digital business
  • Opportunity analysis for digital business and e-commerce
  • Managing digital business infrastructure
  • Key issues in the digital environment
  • Part 2 Strategy and applications
  • Digital business strategy
  • Supply chain and demand
  • Digital marketing
  • Customer relationship management
  • Part 3 Implementation
  • Customer experience and service design
  • Managing digital business transformation and growth hacking
  • Glossary
  • Index

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