<p><b>Includes 10 handy do's and don'ts of using KPIs</b></p><ul> <li>Want to measure the performance of your people and your business?  </li><li>Need a quick overview of the most useful KPIs and how to use them?  </li><li>Only want what you<i> need</i> to know, rather than reams of theory?</li></ul><p>With the critical Key Performance Indicators required to understand your employees,&nbsp;financials and customers, this book tells you what you need to know, fast.</p>&nbsp;<p>&nbsp;<i>&#8216;This book does a fantastic job of narrowing down the best KPIs for you and your team. It&#8217;s short, sharp and incredibly useful.&#8217;</i><br/>--Thomas H. Davenport, Distinguished Professor at Babson College and author of <a href="mailto:BigData@Work" target="_blank"><i>BigData@Work</i></a> </p>

<ul>
    <li><i>About the author</i> </li>
    <li><i>Publisher&rsquo;s acknowledgements</i> </li>
    <li><i>Introduction</i> </li>
    <li><i>The top 10 do's and dont's of using Key Performance Indicators</i> </li>
    <li><strong>Part 1&nbsp;&nbsp; Measuring and understanding your customers</strong> </li>
    <li>1 Net promoter score (NPS) </li>
    <li>2 Customer profitability score </li>
    <li>3 Customer retention rate </li>
    <li>4 Conversion rate </li>
    <li>5 Relative market share </li>
    <li><strong>Part 2&nbsp;&nbsp; Measuring and understanding your financial performance</strong> </li>
    <li>6 Revenue growth rate </li>
    <li>7 Net profit </li>
    <li>8 Net profit margin </li>
    <li>9 Gross profit margin </li>
    <li>10 &nbsp; Operating profit margin </li>
    <li>11 &nbsp; Return on investment (ROI) </li>
    <li>12 &nbsp; Cash conversion cycle (CCC) </li>
    <li><strong>Part 3&nbsp;&nbsp; Measuring and understanding your internal processes</strong> </li>
    <li>13 &nbsp; Capacity utilisation rate (CUR) </li>
    <li>14 &nbsp; Project schedule variance (PSV) </li>
    <li>15 &nbsp; Project cost variance (PCV) </li>
    <li>16 &nbsp; Earned value (EV) metric </li>
    <li>17 &nbsp; Order fulfilment cycle time (OFCT) </li>
    <li>18 &nbsp; Delivery in full, on time (DIFOT) rate </li>
    <li>19 &nbsp; Quality index </li>
    <li>20 &nbsp; Process downtime level </li>
    <li><strong>Part 4&nbsp;&nbsp; Measuring and understanding your employees</strong> </li>
    <li>21 &nbsp; Staff advocacy score </li>
    <li>22 &nbsp; Employee engagement level </li>
    <li>23 &nbsp; Absenteeism Bradford factor </li>
    <li>24 &nbsp; Human capital value added (HCVA) </li>
    <li>25 &nbsp; 360-degree feedback score </li>
    <li><i>10 useful books to read next</i> </li>
    <li><i>Glossary of terms</i> </li>
    <li><i>Index</i> </li>
</ul>

<p><strong>The full text downloaded to your computer</strong></p>
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<p><b>Includes 10 handy do's and don'ts of using KPIs</b></p>
<ul>
    <li>Want to measure the performance of your people and your business? </li>
    <li>Need a quick overview of the most useful KPIs and how to use them? </li>
    <li>Only want what you<i> need</i> to know, rather than reams of theory? </li>
</ul>
<p>With the critical <strong><em>Key Performance Indicators</em></strong> required to understand your employees,&nbsp;financials and customers, this book tells you what you need to know, fast.</p>

<p><i>About the author</i></p><p><i>Publisher&#8217;s acknowledgements</i></p><p><i>Introduction</i></p><p><i>The top 10 do's and dont's of using Key Performance Indicators</i></p><p>&nbsp;</p><p>part 1&nbsp;&nbsp; Measuring and understanding your customers</p><p>1  Net promoter score (NPS)</p><p>2  Customer profitability score</p><p>3  Customer retention rate</p><p>4  Conversion rate</p><p>5  Relative market share</p><p>part 2&nbsp;&nbsp; Measuring and understanding your financial performance</p><p>6  Revenue growth rate</p><p>7  Net profit</p><p>8  Net profit margin</p><p>9  Gross profit margin</p><p>10 &nbsp; Operating profit margin</p><p>11 &nbsp; Return on investment (ROI)</p><p>12 &nbsp; Cash conversion cycle (CCC)</p><p>part 3&nbsp;&nbsp; Measuring and understanding your internal processes</p><p>13 &nbsp; Capacity utilisation rate (CUR)</p><p>14 &nbsp; Project schedule variance (PSV)</p><p>15 &nbsp; Project cost variance (PCV)</p><p>16 &nbsp; Earned value (EV) metric</p><p>17 &nbsp; Order fulfilment cycle time (OFCT)</p><p>18 &nbsp; Delivery in full, on time (DIFOT) rate</p><p>19 &nbsp; Quality index</p><p>20 &nbsp; Process downtime level</p><p>part 4&nbsp;&nbsp; Measuring and understanding your employees</p><p>21 &nbsp; Staff advocacy score</p><p>22 &nbsp; Employee engagement level</p><p>23 &nbsp; Absenteeism Bradford factor</p><p>24 &nbsp; Human capital value added (HCVA)</p><p>25 &nbsp; 360-degree feedback score</p><p><i>10 useful books to read next</i></p><p><i>Glossary of terms</i></p><p><i>Index</i></p>

Bernard Marr

25 Need-To-Know Key Performance Indicators

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25 Need-To-Know Key Performance Indicators: 25 Need-To-Know Key Performance Indicators

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25 Need-To-Know Key Performance Indicators: 25 Need-To-Know Key Performance Indicators, 1st edition

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