Introduction to Hospitality, 9th edition

Published by Pearson (December 19, 2023) © 2025

  • John R. Walker University of South Florida
  • Josielyn T. Walker

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ISBN-13: 9780137838097 (2023 update)
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Introduction to Hospitality is a lively, comprehensive survey of hospitality, the world's largest industry, designed for tomorrow's leaders. You'll explore the vibrant inner workings of each hospitality segment, including lodging, restaurants, tourism, recreation, attractions, clubs and managerial areas.

A core goal of this text is to help you advance your hospitality career. In that spirit, Author John Walker offers you lively material and interesting features to facilitate the learning process.

The 9th Edition maintains its five-part organization and features an all-new chapter on cruising. All chapters are updated to include COVID-19 implications, as well as What do you think? critical-thinking discussion questions.

PART I: INTRODUCING HOSPITALITY AND LODGING

  1. Introducing Hospitality
  2. The Hotel Business
  3. Rooms Division
  4. Hotel Food and Beverage

PART II: BEVERAGES, RESTAURANTS, AND MANAGED SERVICES

  1. Beverages
  2. The Restaurant Business
  3. Restaurant Management
  4. Managed Services

PART III: TOURISM, RECREATION, ATTRACTIONS, CLUBS, AND GAMING

  1. Tourism
  2. Recreation, Attractions, and Clubs
  3. Gaming Entertainment
  4. Cruising

PART IV: ASSEMBLIES, EVENTS, ATTRACTIONS, LEADERSHIP, AND MANAGEMENT

  1. Meetings, Conventions, and Expositions
  2. Events
  3. Leadership, Management, and Marketing

PART V: MANAGERIAL AREAS OF THE HOSPITALITY INDUSTRY

  1. Planning
  2. Organizing
  3. Communication and Decision-Making
  4. Control

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