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Training in Interpersonal Skills: TIPS for Managing People at Work, 6th edition

Published by Pearson (July 14, 2021) © 2012

  • Philip L. Hunsaker University of San Diego
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For undergraduate and graduate courses in organizational behavior and human resources.
An applied approach to developing and practicing interpersonal skills.
By developing and practicing the material in Training in Interpersonal Skills, students can learn how to build productive relationships for any situation. This text also helps students master the skills necessary for personal and organizational effectiveness such as self-management, communication, teaming, and problem solving.
The sixth edition includes several new pedagogical tools–such as self-assessment quizzes, exercises, cases, etc.–and information on the importance and usage of social networking.  

Brief Contents

Part I: Self-Awareness

  • Chapter 1. Skills: An Introduction
  • Chapter 2. Self-Awareness: A Point of Departure
  • Chapter 3. Self-Management: Clarifying Values, Setting Goals, and Planning
  • Chapter 4. Applying Emotional Intelligence

Part II: Communicating

  • Chapter 5. Sending Interpersonal Messages
  • Chapter 6. Listening and Reading Nonverbal Messages
  • Chapter 7. Providing Feedback
  • Chapter 8. Communicating Across Cultures

Part III: Motivating

  • Chapter 9. Goal Setting
  • Chapter 10. Coaching, Counseling, and Mentoring
  • Chapter 11. Empowering People Through Delegation

Part IV: Leading

  • Chapter 12. Politicking
  • Chapter 13. Persuading
  • Chapter 14. Applying Leadership Style
  • Chapter 15. Managing Change

Part V: Teaming

  • Chapter 16. Facilitating Teamwork
  • Chapter 17. Valuing Diversity

Part VI: Problem Solving

  • Chapter 18. Ethical Decision Making
  • Chapter 19. Creative Problem Solving
  • Chapter 20. Resolving Conflicts
  • Chapter 21. Negotiating

Part VII: Integrating Exercises

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