Reaching Out: Interpersonal Effectiveness and Self-Actualization, 11th edition

TABLE OF CONTENTS

Exercises xv

Chapter
The Importance of Interpersonal Skills
The Power of Interpersonal Skills
The Relationship Imperative
Why Improve Your Interpersonal Skills
Interpersonal Skills and Relationships
Difficulties in Forming Relationships
What's in This Book
The Application of Social Science Research to Interpersonal Skills
Learning Interpersonal Skills
Accepting the Invitation
Comprehension Test A
Comprehension Test B
Summary
Answers

Chapter 2
Appropriate Self-Disclosure: Getting to Know Each Other
Introduction
Being Open with and to Other People
Self-Disclosure and Self-Awareness
Self-Awareness Through Feedback from Others
Self-Disclosure and Self-Acceptance
Self-Disclosure and Self-Presentation
Comprehension Test A
Comprehension Test B
Summary
Answers

Chapter 3
Developing and Maintaining Trust
Introduction
Developing and Maintaining Trust
Building Interpersonal Trust
Being Trusting and Trustworthy
Trust and Communication
Destroying Trust
Reestablishing Trust After It Has Been Broken
Trusting Appropriately
Trusting as a Self-Fulfilling Prophecy
Personal Proclivity to Trust
Trust in Friendships
Comprehension Test
Chapter Review
Summary
Answers

Chapter 4
Increasing Your Communication Skills
Introduction
What Is Communication?
Effective Communication versus Misunderstandings
Comprehension Test A
Sending Messages Effectively
Comprehension Test B
Comprehension Test C
Improving Your Receiving Skills
Theory on Listening and Responding
Comprehension Test D
Theory on Selective Perception in Listening and Responding
Comprehension Test E
Comprehension Test F
Toward Improved Communication Skills
Communicating Online
Chapter Review
Summary
Answers

Chapter 5
Expressing Your Feelings Verbally
The Power of Feeling
Saying What You Feel
What's Going on Inside?
Comprehension Test A
When Feelings Are Not Expressed
Comprehension Test B
Expressing Your Feelings Verbally
Comprehension Test C
Checking Your Perception of Another's Feelings
Chapter Review
Summary
Answers

Chapter 6
Expressing Your Feelings
Nonverbally
Introduction
Nonverbal Communication
Characteristics of Nonverbal Communication
The Importance of Congruence Between Verbal and Nonverbal Messages
Status and Power in Nonverbal Expressions
Chapter Review
Summary
Answers

Chapter 7
Helpful Listening and Responding
Responding to Another Person's Problems
Intentions Underlying the Responses
Comprehension Test A
Helping People Solve Their Problems
Listening and Responding Alternatives
Comprehension Test B
Phrasing an Accurate Understanding Response
Chapter Review
Summary
Answers

Chapter 8
Resolving Interpersonal Conflict
Inevitability of Conflicts
Understanding Conflicts of Interest
Mastering the Conflict Strategies
Comprehension Test
Negotiating to Solve the Problem
Try, Try Again
Refusal Skills: This Issue Is Not Negotiable
Conflicts Online
Chapter Review
Summary
Answers

Chapter 9
Anger, Stress, and Managing Feelings
The Nature of Stress
Managing Stress Through Social Support Systems
The Nature and Value of Anger
Comprehension Test
Rules for Managing Anger Constructively
Eliminating Unwanted Feelings from Your Life
Forgiveness
How to Deal with an Angry Person
Anger and Negotiations
Chapter Review
Summary
Answers

Chapter 10
Barriers to Interpersonal Effectiveness
Introduction
Managing Fear and Anxiety
Managing Shyness
Mistakes and Self-Talk
Managing Failure
Reducing Stereotyping and Prejudice
Overcoming the Barriers: Being Optimistic
Review Test
Summary
Answers

Chapter 11
Epilogue
Importance of Interpersonal Skills
Interpersonal Effectiveness, Self-Actualization, and Interpersonal Skills
Looking Forward
Summary of Interpersonal Skills

Appendix
Glossary
References
Index