Social Worker as Manager, The: A Practical Guide to Success, 7th edition

Brief Table of Contents:

I: HUMAN SERVICES MANAGEMENT IN PERSPECTIVE
1. Defining and Describing Management
2. What Makes Human Services Management Different?
3. Historical Origins of Current Approaches to Management
II: MAJOR MANAGEMENT ACTIVITIES
4. Leading
5. Planning
6. Influencing Day-to-Day Activities of Others
7. Organizing People and Tasks
8. Fostering and Managing Staff Diversity
9. Promoting a Productive Work Environment
10. Promoting Professional Growth
11. Addressing Staff Problems
12. Financial Management and Technology Management
III: COMPLETING THE MANAGEMENT PICTURE
13. Other Important Management Responsibilities
14. Becoming and Remaining a Successful Manager

Detailed Table of Contents:

I: HUMAN SERVICES MANAGEMENT IN PERSPECTIVE
1. Defining and Describing Management
Management Is Not an Option
What Is Management?
What Do Managers Do?
Four Basic Assumptions about Management
Social Work Ethics and Management
Social Work's Core Competencies and Management
2. What Makes Human Services Management Different?
The Task Environment
Other Characteristics of Human Service Organizations
Non-Profit Organizations
3. Historical Origins of Current Approaches to Management
Scientific Management
Administrative Management
Bureaucratic Management
Common Shortcomings of the Classical Management Theories
II: MAJOR MANAGEMENT ACTIVITIES
4. Leading
The Elements of Leadership
Leadership Tasks at Different Levels>
Theories of Leadership
Leadership and Followership
Creating a Favorable Organizational Climate
5. Planning
Five Types of Plans
Planning for What Might Happen
Agency Planning
6. Influencing Day-to-Day Activities of Others
Setting Limits
The Power to Influence
Methods for Influencing
The Optimum Amount of Influence
What Is Micromanaging?
7. Organizing People and Tasks
Creating Manageable Work Units
Time Management
Delegation
How Much Organizing Is Optimal?
8. Fostering and Managing Staff Diversity
Recruitment and Hiring
Staff "Types" within Human Service Organizations
Managing Diversity in the Workplace
Discrimination, Prejudice, and Stereotypes
Another Form of Diversity in the Workplace
9. Promoting a Productive Work Environment
Understanding Individual Motivation
Other Factors That Affect Job Performance
Supervision
10. Promoting Professional Growth
Staff Performance Evaluations
Continuing Education
Promotions
Transfers
11. Addressing Staff Problems
Addressing Specific Problem Behaviors
Inadequate Job Performance
Job Abandonment
Gross Misconduct
Exit Interviews
12. Financial Management and Technology Management
Managing and Acquiring Resources
Technology Management
III: COMPLETING THE MANAGEMENT PICTURE
13. Other Important Management Responsibilities
Change Management
Prevent Staff Turnover
Program Management
Board Managment
14. Becoming and Remaining a Successful Manager
Common Sources of Stress among Managers
Is a Management Career Right for You?
Taking the Job
New and Preexisting Positions
Surviving and Succeeding as a Manager