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Understanding and Managing Diversity: Readings, Cases and Exercises, 7th edition

  • Carol P. Harvey
  • , M June Allard
  • , Michele D Kegley

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Understanding and Managing Diversity offers essays, exercises and activities to help you clarify the complexities of a diverse workforce and explore how diversity can be used as an organizational asset. Gathering insights from over 60 contributors, the text offers a wide range of expertise from both experienced interdisciplinary instructors and accomplished practitioners.

The 7th Edition has been thoroughly updated with new topics, exercises, cases and capstone assignments, helping you learn how to think critically about managing diversity in a highly competitive marketplace.

Published by Pearson (April 25th 2024) - Copyright © 2025

ISBN-13: 9780138174187

Subject: Management

Category: Organizational Behavior

SECTION 1: UNDERSTANDING PERSPECTIVES OF DIVERSITY: AWARENESS, PRIVILEGE, STEREOTYPES, LANGUAGE, CONFLICT, LEADERSHIP, AND LEGAL ISSUES

  1. Diversity Awareness Quiz
  2. I AM . . .
  3. Body Ritual Among the Nacirema
  4. Increasing Multicultural Understanding: Uncovering Stereotypes
  5. Terminology, Acronyms, and Language: What did you say and what does it mean?
  6. Are You Privileged?
  7. The Advantage of Privilege
  8. The Emotional Connection of Distinguishing Differences and Conflict
  9. Systemic Discrimination, Enforcement, and Initiatives
  10. Inclusive Leadership: A Leadership Style for a Diverse Workplace
  11. Exploring Diversity in Your Organization
  12. Doing Diversity: Legal Issues Carol P. Harvey

SECTION 2: UNDERSTANDING THE PRIMARY DIMENSIONS OF DIVERSITY: RACE, COLOR, ETHNICITY, AND NATIONAL ORIGIN

  1. Navigating Multicultural Environments
  2. Intercultural Communication in Today's Workplace
  3. Being an Only: A Field Assignment
  4. Race and Color in the 21st Century Workplace
  5. Understanding and Creating an Inclusive Workplace for Native Americans
  6. Asian Americans in the Workplace
  7. Hispanics, Latinos/as, and Latinx in the American Workforce
  8. 21st Century Immigration in the US
  9. Immigration Interview
  10. Jane Elliott: A Class Divided Exercise
  11. A View of Cultural Diversity

SECTION 3: UNDERSTANDING THE PRIMARY DIMENSIONS OF DIVERSITY: AGE, GENDER, SEXUAL ORIENTATION, AND INTELLECTUAL AND PHYSICAL DISABILITIES

  1. How Old Should You Be to Drive a Bus? Exploring Ageism
  2. Ageism in the Workplace
  3. Exploring the Gender Gap: What Are the Issues?
  4. Women in Professional Sports: Can the Inequity Be Fixed?
  5. The Vertigo of Masculinity: Toward a Gender Democracy & Democratic Manhood
  6. Allying with and Empowering the LGBTQ+ Community in the Workplace
  7. Is This Sexual Harassment?
  8. Understanding Neurodiversity: Building a More Inclusive Workplace
  9. Letter From a Neurodivergent Employee
  10. Accessibility for Everyday and Beyond Christian Williams

SECTION 4: UNDERSTANDING THE SECONDARY DIMENSIONS OF DIVERSITY: SOCIAL CLASS, RELIGION, AND MILITARY SERVICE

  1. Does Social Class Make a Difference?
  2. Social Class Diversity
  3. Religion as a Part of US Work Life
  4. Understanding and Including Military-connected Employees
  5. Still Fighting for Equal Opportunity: Women's Changing Roles in the US Military
  6. Evolving Work-Life Balance Issues
  7. Social Class Exercise

SECTION 5: CURRENT ISSUES IN DIVERSITY

  1. The Ethics of Workplace Diversity
  2. Marketing in the US Economy: Does Diversity Sell Products and Services?
  3. Can't Weight to See How You Look in that Outfit! Body Image and Appearance in the US Workplace
  4. One Workplace Bully is One Too Many: The Four Faces of Bullying
  5. Doing Diversity: Current Issues
  6. Exercise: How Well Does a Website Communicate DEI?

SECTION 6: CASES

THE HISTORICAL CONTEXT OF WORKPLACE DIVERSITY THE EARLY YEARS

  1. The Coca-Cola Company: Then and Now
  2. The Cracker Barrel Restaurants
  3. The Culture of the US Air Force and Its Impact on a Mobile Training Team Case
  4. Chick-Fil-A, The Media, and The Continuing Story

THE VALUING DIVERSITY ERA

  1. When Women do Lead: Gender Bias and Bullying in the 21st Century
  2. The Six Sigma Case: Promotion at The Western Company

THE THIRD ERA DIVERSITY, EQUITY, & INCLUSION

  1. The Path to Inclusion: The Business Case for Diversity at Ocean Spray
  2. The Pitney Bowes Case: A Legacy of Diversity and Inclusion Management Doing the Right Thing, the Right Way

THE NEXT ERA - DIVERSITY, EQUITY, INCLUSION, BELONGING

  1. Immigrant Case Study: St Claire Medical Center
  2. An Immigrant Case at JoyTech
  3. Building Diversity, Equity, and Inclusion: The Docents and The Art Institute of Chicago
  4. Black Women's Wealth Alliance: Creating Pathways to Prosperity and Agency
  5. Wellesley College and the Admission Policy Case
  6. Caring for Others: Work-Life Balance
  7. A Case Study: Enrique Pablo
  8. "I Just Didn't Know What to Do”: Helping Bystanders' Respond to Bullying Of LGBTQ+ Employees
  9. The Association of Zoos and Aquariums San Antonio Zoo: A Model for Diversity, Equity, and Inclusion

SECTION 7: CAPSTONE EXPERIENCES AND INTEGRATIVE QUESTIONS

  1. Creating a Case to Better Understand and Manage Diversity
  2. Video Presentation: This I Believe…
  3. Evaluating Diversity Management: Conducting a Diversity Audit
  4. Cultural Appropriation vs. Cultural Appreciation: Designing a Policy and Procedures Plan
  5. Service-Learning Project
  6. Employee Resource Group Infographic
  7. Going to the Movies
  8. Assessing Group Diversity Process and Conflict Resolution for Team Projects
  9. Integrative Questions