David K. Hayes

Jack D. Ninemeier

Allisha A. Miller

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Foundations of Lodging Management

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1. Introduction to the Lodging Industry 2. The Structure of the lodging Industry 3. Guest Service in the Lodging Industry 4. Managing Lodging Operations 5. Staffing the Lodging Operation 6. The Front Office Department 7. The Sales and Marketing Department 8. The Housekeeping Department 9. The Maintenance Department 10. Food and Beverage Operations: Limited Service Hotels 11. Food and Beverage Operations: Full-Service Hotels 12. The Accounting Department 13. Safety and Security 14. Careers in the Lodging Industry

Foundations of Lodging Management, 2nd edition