Pearson+

Intercultural Business Communication, 6th edition

  • Lillian H. Chaney
  • , Jeanette Martin

  • Study simpler and faster
    Study simpler and faster

    Use flashcards and other study tools in your eTextbook

  • Listen on the go
    Listen on the go

    Learn how you like with full eTextbook audio

  • Find it fast
    Find it fast

    Quickly navigate your eTextbook with search

  • Stay organized
    Stay organized

    Access all your eTextbooks in one place

  • Easily continue access
    Easily continue access

    Keep learning with auto-renew

For courses in Intercultural Business Communication.
 
Prepare future managers to face the differences in business communication across cultures.

With the globalization of the world economy, it is imperative for current and future managers to be sensitive to the differences they will encounter in intercultural communication. To help make students aware of these differences, Intercultural Business Communication contains practical guidelines and information on how to conduct negotiations across countries, write business letters in different societies, and includes the general “dos” and “don’ts” in international business.

Published by Pearson (July 14th 2021) - Copyright © 2014

ISBN-13: 9780137515455

Subject: Business Communication

Category:

Brief Contents

  1. The Nature of Intercultural Communication
  2. Universal Systems
  3. Contrasting Cultural Values
  4. Cultural Shock
  5. Language
  6. Oral and Nonverbal Communication Patterns
  7. Written Communication Patterns
  8. Global Etiquette
  9. Business and Social Customs
  10. Intercultural Negotiation Process
  11. Intercultural Negotiation Components
  12. Laws Affecting International Business and Travel

Appendix A: Glossary

Appendix B: Answers to Exercises