Pearson+

Hotel Operations Management, 3rd edition

  • David K. Hayes
  • , Jack D. Ninemeier
  • , Allisha A. Miller

  • Study simpler and faster
    Study simpler and faster

    Use flashcards and other study tools in your eTextbook

  • Listen on the go
    Listen on the go

    Learn how you like with full eTextbook audio

  • Find it fast
    Find it fast

    Quickly navigate your eTextbook with search

  • Stay organized
    Stay organized

    Access all your eTextbooks in one place

  • Easily continue access
    Easily continue access

    Keep learning with auto-renew

1. The Hotel Industry: Overview and Professional Career Opportunities
2. Guest Service
3. The Hotel General Manager
4. Management, Supervision and Service Skills for the G.M.
5. Human Resources
6. Accounting
7. Revenue Management
8. Sales and Marketing
9. The Front Office
10. Housekeeping
11. Food and Beverage
12. Facility Engineering and Maintenance
13. Safety and Property Security
14. Franchise Agreements and Management Contracts
15. Managing in the Global Hotel Industry