Professionalism: Skills for Workplace Success, 4th edition

Brief Table of Contents
SELF-MANAGEMENT
1. Attitude, Goal Setting, and Life Management
2. Personal Financial Management
3. Time and Stress Management and Organization Skills
4. Etiquette/Dress

WORKPLACE BASICS
5. Ethics, Politics, and Diversity
6. Accountability and Workplace Relationships
7. Quality Organizations and Service
8. Human Resources and Policies

RELATIONSHIPS
9. Communication
10. Electronic Communications
11. Motivation, Leadership, and Teams
12. Conflict and Negotiation

CAREER PLANNING TOOLS
13. Job Search Skills
14. Résumé Package
15. Interview Techniques
16. Career Changes

Expanded Table of Contents
SELF-MANAGEMENT
Chapter 1 Attitude, Goal Setting, and Life Management
All About You
Personality and Values
Attitude
Self-Efficacy and Its Influences
Dealing with Negative Baggage
Locus of Control
Learning Styles
Importance and Influences of Personal Goal Setting
How to Set Goals
Creating a Life Plan
Priorities
Your Personal Handbook

Chapter 2 Personal Financial Management
Financial Management
Personal Finances Affect Work Performance
Money Management
Personal Budgeting
Debt Management
Student Loans
Wise Use of Credit
Credit Reports
Savings and Investments
Identity Theft
Additional Financial Matters
Credit and Fraud Resources

Chapter 3 Time and Stress Management and Organization Skills
The Impact of Stress on Performance
Types of Stress
Dealing with Stress
Time Management
Organizing and Performance

Chapter 4 Etiquette/Dress
Executive Presence
Influences of Appearance
Casual Workdays and Special Events
Tips from Head to Toe
Jewelry, Body Piercing, and Tattoos
Business Etiquette
Handshakes
Introductions and Business Networking
Appointments
Dining
Other Etiquette Basics

WORKPLACE BASICS
Chapter 5 Ethics, Politics, and Diversity
Ethics, Politics, and Diversity at Work
Ethics Defined
Values, Conflicts, and Confidentiality
Making Ethical Choices
Workplace Power
Increasing Your Power Bases
Workplace Politics and Reciprocity
When Others Are Not Ethical
Common Ethical Issues
Diversity Basics
Legal Protection from Discrimination
Stereotypes and Prejudice
Cultural Differences

Chapter 6 Accountability and Workplace Relationships
Accountability and Empowerment
Personal Accountability
Workplace Relationships
Executives/Senior Officials
Boss Styles
Colleagues
Others Within the Organization
When Relationships Turn Negative
Dating at Work
Socializing
Shared Work Areas
Breaks and the Break Room
Miscellaneous Workplace Issues

Chapter 7 Quality Organizations and Service
Productivity in a Quality-Focused Workplace
Lines of Authority
Quality and the Company
Creativity and Innovation
Excellent Customer Service Defined
The Impact of Customer Service
The Difficult Customer

Chapter 8 Human Resources and Policies
Human Resource Department
Employee Orientation
Employee Handbook
Employment-at-Will and Right to Revise
Employment Status
Performance Evaluations
Benefits
Open-Door Policy
Unions

RELATIONSHIPS
Chapter 9 Communication
Communication at Work
Workplace Communication and Its Channels
The Communication Process
Verbal Communication and Listening
Non-Verbal Communication
Written Communication
Business Letters
Business Memos
Handwritten Notes
Documentation
Presentations
Slang and Foul Language
Potentially Offensive Names
Not Always About You

Chapter 10 Electronic Communications
Electronic Communications at Work
Telecommunication Basics
Business E-mails
Writing E-mail Messages
Portable Devices and Texting
Phone Etiquette
Social Media Tools
Video and Teleconferencing

Chapter 11 Motivation, Leadership, and Teams
A Foundation for Performance
Motivation
Leadership
Becoming a Leader
Teams and Performance
Characteristics of an Effective Team Member
Meetings
Team Presentations

Chapter 12 Conflict and Negotiation
Conflict
Resolving Conflict
Conflict Management and Negotiation Harassment
Workplace Bullies
Know Your Rights
Resolving Conflict at Work
Resolving Conflict Under a Union Agreement
Workplace Violence
Agree to Disagree

CAREER PLANNING TOOLS
Chapter 13 Job Search Skills
The Job Search
Choosing the Right Career
Industry Research
The Targeted Job Search
Online Identity
Job Search Portfolio
Employment Applications
Personal References and Recommendations
Sources of Job Leads
Professional Networking
Protecting Your Privacy
Keeping the Right Attitude

Chapter 14 Résumé Package
Building Your Résumé Package
Step One: Gathering Information
Step Two: Creating an Information Heading and Utilizing Proper Layout
Step Three: Writing a Skills Summary or Personal Profile
Step Four: Inserting Skills, Accomplishments, and Experience
Step Five: Reviewing the Completed Résumé
Sharing Your Résumé
Cover Letters
Tailoring Your Résumé and Cover Letter
Tips for Special Circumstances

Chapter 15 Interview Techniques
The Interview
The Invitation to Interview
Company-Specific Research
The Personal Commercial
The Interview Portfolio
Practice Interview Questions
Pre-Interview Preparation
The Interview Process
Interview Day
Traditional Face-to-Face Interview
Interview Methods and Types of Interview Questions
Phone and Other Technology-Based Interviews
Discrimination and Employee Rights
Special Circumstances and Tough Questions
Closing the Interview
After the Interview
Salary Negotiation
Pre-Employment Tests, Screenings, and Medical Exams
When You Are Not Offered the Job

Chapter 16 Career Changes
Career Changes
Training and Development
Continual Learning
Changes in Employment Status
New Job Searches
Promotions
Voluntary Terminations
Involuntary Terminations
Other Moves Within an Organization
Entrepreneurship
Career Success