Pearson+

Marketing for Hospitality and Tourism, 8th edition

  • Philip Kotler
  • , John T. Bowen
  • , Seyhmus Baloglu

  • Study simpler and faster
    Study simpler and faster

    Use flashcards and other study tools in your eTextbook

  • Listen on the go
    Listen on the go

    Learn how you like with full eTextbook audio

  • Find it fast
    Find it fast

    Quickly navigate your eTextbook with search

  • Stay organized
    Stay organized

    Access all your eTextbooks in one place

  • Easily continue access
    Easily continue access

    Keep learning with auto-renew

Marketing for Hospitality and Tourism is the definitive source for hospitality and tourism marketing worldwide. Leading educators in hospitality and tourism, the authors deliver a work grounded in theory and research. Filled with industry examples, the text explores each area of marketing for hospitality and travel and applies theoretical concepts to real-world examples and cases.

The 8th Edition features a new, engaging digital marketing chapter with current applications and industry examples. All-new case studies present real-world problems to analyze, discuss and resolve. Updated with the latest trends in hospitality and tourism marketing, it's all you need to set the foundation for your hospitality career.

Published by Pearson (July 14th 2021) - Copyright © 2021

ISBN-13: 9780137499014

Subject: Culinary Arts & Hospitality Management

Category: Hospitality Management / Accounting / HR

PART I: UNDERSTANDING THE HOSPITALITY AND TOURISM MARKETING PROCESS

  1. Introduction: Marketing for Hospitality and Tourism
  2. Service Characteristics of Hospitality and Tourism Marketing
  3. The Role of Marketing in Strategic Planning

PART II: DEVELOPING HOSPITALITY AND TOURISM MARKETING OPPORTUNITIES AND STRATEGIES

  1. The Marketing Environment
  2. Managing Customer Information to Gain Customer Insights
  3. Consumer Markets and Consumer Buying Behavior
  4. Organizational Buyer Behavior
  5. Customer-Driven Marketing Strategy: Creating Value for Target Customers

PART III: DEVELOPING THE HOSPITALITY AND TOURISM MARKETING MIX

  1. Designing and Managing Products and Brands: Building Customer Value
  2. Internal Marketing
  3. Pricing: Understanding and Capturing Customer Value
  4. Distribution Channels Delivering Customer Value
  5. Engaging Customers and Communicating Customer Value and Advertising
  6. Promoting Products: Public Relations and Sales Promotions
  7. Professional Sales
  8. Direct, Online, Social Media, and Mobile Marketing

PART IV: MANAGING HOSPITALITY AND TOURISM MARKETING

  1. Destination Marketing
  2. Next Year’s Marketing Plan