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Pearson's Comprehensive Medical Assisting: Administrative and Clinical Competencies, 4th edition

  • Nina Beaman
  • , Kristiana Sue M. Routh
  • , Lorraine M. Papazian-Boyce
  • , Ron Maly
  • , Jamie Nguyen
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UNIT 1: INTRODUCTION TO HEALTH CARE
1. Medical Assisting: The Profession
2. Medical Science: History and Practice
3. Medical Law and Ethics
4. Medical Terminology
5. Communication: Verbal and Nonverbal
6. The Office Environment
7. Telephone Techniques

UNIT 2: ADMINISTRATIVE MEDICAL ASSISTING
8. Patient Reception
9. Appointment Scheduling
10. Office Facilities, Equipment, and Supplies
11. Written Communication
12. Computers in the Medical Office
13. The Medical Record
14. Medical Insurance
15. Diagnosis Coding
16. Procedure Coding
17. Patient Billing and Collections
18. Banking and Practice Finances
19. Medical Office Management

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