Operations Management

• Clear Structure: The structure of the book uses the 4 Ds model of operations management that distinguishes between the strategic decisions that govern the direction of the operation, the design of the processes and operations that create products and services, planning and control of the delivery of products and services, and the development, or improvement of operations
• Illustrations-based Operations management is a practical subject and cannot be taught satisfactorily in a purely theoretical manner, so the book uses short operations in practice cases that explain some of the issues faced by real operations.
• Worked examples Operations management is a subject that blends qualitative and quantitative perspectives, so worked examples are used to demonstrate how both types of technique can be used.
• Critical commentaries Not everyone agrees about what is the best approach to the various topics and issues with operations management, so critical commentaries pose alternative views to the one being expressed in the main flow of the text.
• Summary answers to key questions Each chapter is summarized in the form of a list of bullet points. These extract the essential points that answer the key questions posed at the beginning of each chapter.
• Case studies Every chapter includes a case study suitable for class discussion. The cases are usually short enough to serve as illustrations but have sufficient content also to serve as the basis of case sessions.
• Problems and applications Every chapter includes a set of problem type exercises. These can be used to check out your understanding of the concepts illustrated in the worked examples. There are also activities that support the learning objectives of the chapter that can be done individually or in groups.
• Selected further reading Every chapter ends with a short list of further reading that takes the topics covered in the chapter further, or treats some important related issues. The nature of each further reading is also explained.

• The coverage of Lean Operations, which was included in the Deliver in previous editions, has been moved to the Develop part to reflects the change in how Lean is seen in the subject. Its emphasis has shifted more towards a holistic approach to operations and improvement. And, while its role in planning and control remains relevant, lean is increasingly seen as an improvement approach.
• The Problems and applications questions have been extended. Each chapter now has 10 questions that will help to practice analysing operations which can be answered by reading the chapter. Model answers for the first two questions can be found on the companion website for this book. Answers to all questions are available to tutors adopting the text.
• Many totally new end-of-chapter case studies have been included. Of the nineteen chapters, eleven cases are new to this text, however several of the most popular cases have been retained.
• Every chapter includes a new section called Responsible operations which summarizes how the topic covered in the chapter touches upon one or more important social, ethical and environmental issues.
• The Operations in Practice examples have been extended and refreshed throughout the book, and of the more than 100 examples, around 50% are new to this edition.
• Greater emphasis on the Worked Examples in each chapter to provide the students with more help in analysing operations issues
 

1 Operations management 

2 Operations performance 

3 Operations strategy 

4 Product and service innovation 

5 The structure and scope of supply 

6 Process design 

7 The layout and look of facilities 

8 Process technology 

9 People in operations 

10 Planning and control 

11 Capacity management 

12 Supply Chain Management 

13 Inventory management 

14 Planning and control systems 

15 Operations improvement 

16 Lean operations 

17 Quality management 

18 Managing risk and recovery 

19 Project management 

Operations Management 10th Edition Instructor's Manual, 10/e

Slack, Brandon-Jones & Burgess

ISBN: 9781292408262

 

Operations Management 10th Edition PowerPoint Slides, 10/e

Slack, Brandon-Jones & Burgess

ISBN: 9781292408279

 

Operations Management Companion Website

Slack, Brandon-Jones & Burgess

ISBN: 9781292408255