Management Control Systems

• NEW! A brand-new chapter on environmental, social and governance issues, including corporate social responsibility, reflects new initiatives and policies and their impact on today’s organisations.
• Updated examples and cases bring the subject to life by exploring examples of well-known businesses such as Microsoft and the implications of infamous scandals such as Carillion.
• New! New content in this edition considers the impacts of recent global shocks and world events and their influence on companies.
• Updated instructor resources for this edition provide you with extensive teaching notes to accompany the case studies in the book
  

Preface

Acknowledgements

Section I: The Control Function of Management

• Chapter 1: Management and Control

Section II: Management Control Alternatives and Their Effects

• Chapter 2: Result Controls
• Chapter 3: Action, Personnel and Cultural Controls
• Chapter 4: Control System Tightness
• Chapter 5: Control System Costs
• Chapter 6: Designing and Evaluating Management Control Systems

Section III: Financial Result Control Systems

• Chapter 7: Financial Responsibility Centers
• Chapter 8: Planning and Budgeting
• Chapter 9: Incentive Systems

Section IV: Performance Measurement Issues and Their Effects

• Chapter 10: Financial Performance Measures and Their Effects
• Chapter 11: Remedies to the Myopia Problem
• Chapter 12: Using Financial Result Controls in the Presence of Uncontrollable Factors

Section V: Objectives Beyond Profit Maximization

• Chapter 13: Management Control Implications Stemming from the Broader Goal of Stakeholder Welfare Maximization
• Chapter 14: Management Control in Not-for-profit Organizations

Section VI: Corporate Governance, Important Control-Related Roles, and Ethics

• Chapter 15: Corporate Governance and Boards of Directors
• Chapter 16: Controllers and Auditors
• Chapter 17: Management Control-Related Ethical Issues
• Index