MEDSIR
How MEDSIR transformed its teams’ communication and customer satisfaction in less than 6 months
MEDSIR, a world-leading independent clinical research organisation based in Spain and the United States, specialises in the design and management of oncology clinical trials. Its international network encompasses pharmaceutical and biotech companies, public institutions and more than 200 research centres in 16 countries in Europe and the Americas. Effective communication is key to its success. Thanks to this strategy, MEDSIR has boosted its globalisation, facilitating international expansion and enabling its clinical trials to reach a greater number of patients.
Company: MEDSIR Industry: Research Location: Spain Solution: Global solution
Challenge
To enhance the English language skills of its team and to improve communication on international projects.
As a result of expanding their operations to the United States, MEDSIR needed to ensure the English proficiency of their staff to continue to deliver excellence.
They needed a comprehensive, engaging and fexible solution that would address the diverse needs of their team to ensure communication and their goals of customer service excellence as well as employee professional development.
Solution
Customised training and AI-based testing, supported by the Global Scale of English.
Pearson and LinguaTracks, as strategic partners, offered Versant by Pearson Tests to accurately assess employees’ language needs, along with flexible, customised courses delivered by experienced teachers using Business Partner.
This solution combined engaging materials, high-quality training, interactive assessment tools and globally recognised certifcation.
Results
Increased competence and satisfaction.
Within six months, MEDSIR saw significant improvements in documentation quality, communication with stakeholders and high satisfaction rates from both learners and patients.
MEDSIR’s strategic investment and ongoing commitment to English language learning not only improved its operational efficiency, but also strengthened its international presence, positioning MEDSIR for continued global success.
