Technical Communication, 15th edition

Published by Pearson (April 13, 2021) © 2020

  • John M. Lannon University of Massachusetts, Dartmouth
  • Laura J. Gurak University of Minnesota
Products list
per month
-month term, pay monthly or pay
Buy nowOpens in a new tab
Instant access

eTextbook features

  • Instant access to eTextbook
  • Search, highlight, and notes
  • Create flashcards
Products list
$54.99
Rent nowOpens in a new tab

Details

  • A print text you can rent
  • Fulfilled by eCampus.com
  • Option to keep after rental expires
Products list
$59.99
Buy accessOpens in a new tab
14 day temporary access available

Access details

  • Instant access once purchased
  • Anytime, anywhere learning via mobile app
  • Register via course invite or LMS link (Blackboardâ„¢, Canvasâ„¢, Moodle or D2L®)

Features

  • All-in-one digital learning platform
  • Integrated videos and rich multimedia
  • Immediate feedback on tests and quizzes
  • Highlighting, notetaking and study tips
  • App syncs progress across devices

Technical Communication offers complete coverage to develop you skills in technical communication, business communication, and professional writing. Today's workplace requires writing emails, memos, letters and informal reports, as well as more complex communications, such as formal reports, proposals, web pages and presentations. The text guides you to write persuasively, effectively and with perspective on technological innovations and global communications. Lannon and Gurak incorporate the interpersonal, logical, ethical and cultural demands of different forms of workplace communications and prepare you to navigate these considerations with ease.

The 15th Edition incorporates the latest innovations in workplace communication. The text retains the features that have made it a best-seller in technical communication, with updates that reflect the needs of today's technologically sophisticated, diverse and global workforce.

I. COMMUNICATING IN THE WORKPLACE

  1. Introduction to Technical Communication
  2. Meeting the Needs of Specific Audiences
  3. Persuading Your Audience
  4. Weighing the Ethical Issues
  5. Teamwork and Global Considerations
  6. An Overview of the Technical Writing Process

II. THE RESEARCH PROCESS

  1. Thinking Critically about the Research Process
  2. Evaluating and Interpreting Information
  3. Summarizing Research Findings and Other Information

III. ORGANIZATION, STYLE, AND VISUAL DESIGN

  1. Organizing for Readers
  2. Editing for a Professional Style and Tone
  3. Designing Visual Information
  4. Designing Pages and Documents

IV. SPECIFIC DOCUMENTS AND APPLICATIONS

  1. Email
  2. Workplace Memos and Letters
  3. Résumés and Other Job-Search Materials
  4. Technical Definitions
  5. Technical Descriptions, Specifications, and Marketing Materials
  6. Instructions and Procedures
  7. Informal Reports
  8. Formal Analytical Reports
  9. Proposals
  10. Oral Presentations and Video Conferencing
  11. Blogs, Wikis, and Web Pages
  12. Social Media

V. RESOURCES FOR TECHNICAL WRITERS

  • Appendix A: A Quick Guide to Documentation
  • Appendix B: A Quick Guide to Grammar, Usage, and Mechanics

Works Cited

Index

This publication contains markup to enable structural navigation and compatibility with assistive technologies. Images in the publication are fully described. The publication supports text reflow, is screen-reader friendly, and contains no content hazards known to cause adverse physical reactions.

Need help? Get in touch