Quality, 6th edition

A global approach to quality with examples and problems from a variety of real-life industries:

• Examples include at least one service industry per chapter to show how quality tools and techniques can be used in manufacturing, engineering or service industries.

• Included are illustrations from: hospitals, banks, utilities, logistics, warehousing, government, food service, airlines, building trades, and even the ballet.

Real Tools for Real Life examples show continuous improvement on a day-to-day basis. Readers get a clear look at:

• How quality tools and techniques can be combined to resolve customer issues.

• The big picture–the “why and how” behind statistical control and quality assurance.

Clear explanations of popular quality tools and techniques are supported by case studies, stories, and illustrations–making challenging topics more accessible to students.

Broad coverage of topics helps prepare readers for the American Society for Quality’s Quality Engineer examination.

Expanded treatment of multi-vari analysis and failure modes and effects analysis provides updated content to keep learning current.

End-of-chapter problems and case studies provide practice of the concepts based on real-life applications.

NEW! Additions to text discussions and reordering of material improve the text’s accessibility to a wide audience.

• Pp and Ppk discussion has been added to the process capability chapter (Ch. 7) to provide additional methods of calculating process capability.

• Reordering of chapters by moving Quality Systems to the front of the book greatly enhances readers’ understanding of why the quality tools presented in the text are important. (Old Chapter 14 is now Chapter 3.)

• Reordering of chapter material by moving failure modes and effects analysis to the chapter on reliability (Ch. 11) puts two tools that are often used in tandem together. (FMEA moved to Chapter 11, “Reliability.”)

NEW! Updating of text material throughout keeps readers on top of important changes as quality continues to evolve. Included are enhancements to bring each chapter up to date and updated discussions of future quality in business.

NEW! Updated examples in Chapter 11, “Reliability,” and Chapter 14 “Product Liability,” encourage readers to see the connections between everyday life and the material in the text.

NEW! Chapter problems reinforce the new material and changes in the text.

Additions to text discussions and reordering of material improve the text’s accessibility to a wide audience.

• Pp and Ppk discussion has been added to the process capability chapter (Ch. 7) to provide additional methods of calculating process capability.

• Reordering of chapters by moving Quality Systems to the front of the book greatly enhances readers’ understanding of why the quality tools presented in the text are important. (Old Chapter 14 is now Chapter 3.)

• Reordering of chapter material by moving failure modes and effects analysis to the chapter on reliability (Ch. 11) puts two tools that are often used in tandem together. (FMEA moved to Chapter 11, “Reliability.”)

Updating of text material throughout keeps readers on top of important changes as quality continues to evolve. Included are enhancements to bring each chapter up to date and updated discussions of future quality in business.

Updated examples in Chapter 11, “Reliability,” and Chapter 14 “Product Liability,” encourage readers to see the connections between everyday life and the material in the text.

Chapter problems reinforce the new material and changes in the text.