Process Quality, 2nd edition

Published by Pearson (November 6, 2020) © 2021

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Process Quality is part of the NAPTA Series for Process Technology. Developed with Industry and Education, the series supports a consistent curriculum and exit competencies for Process Technology graduates.

The 2nd Edition provides an up-to-date common national standard for the Process Quality course of a Process Technology degree program. It is fully revised to align with the new NAPTA curriculum.

A new full-color art program includes more than 190 fully revised artwork and photo images, including new visuals representing process quality. A new chapter on data collection and representative sampling was added. All content has been updated, including content on ISO standards. Additionally, new quality tools have been added and illustrated.

PART 1: INTRODUCTION TO QUALITY CONCEPTS
1. Introduction to Process Quality
2. Total Quality Management and Economics
3. Customer Service
4. Quality Management Systems — International Standards (ISO)
5. Quality Management – Quality Reliability Planning
6. Team Skills

PART 2: CONTINUOUS IMPROVEMENT STRATEGIES
7. Root Cause Analysis (RCA) and Corrective Action/Preventive Action (CPA)
8. Six Sigma
9. Lean

PART 3: GROUP PROBLEM SOLVING
10. Designed Experiments
11. Other Basic Quality Tools
12. Data Collection and Representative Sampling

PART 4: VARIABILITY, CONTROL CHARTS, AND PRODUCT CAPABILITY
13. Variance and Operating Consistency
14. Variables Control Charts and Interpretation
15. Attributes Control Charts and Interpretation
16. Process Capability
17. Putting the Puzzle Together

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