Principles of Marketing, 19th edition

Published by Pearson (January 12, 2023) © 2024

  • Philip Kotler Northwestern University
  • Gary Armstrong University of North Carolina
  • Sridhar Balasubramanian University of North Carolina Chapel Hill

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For principles of marketing courses.

Learn how to create customer value and engagement in order to capture value in return

Principles of Marketing shows students how to create vibrant, interactive communities of consumers who make products and brands an integral part of their daily lives. To help them master this key challenge, the authors present the fundamentals of marketing within an innovative customer-value framework.

The 19th Edition has been revised to reflect the major trends impacting contemporary marketing. It's packed with stories illustrating how companies are using new digital technologies to maximize customer engagement and shape brand conversations, experiences and communities.

Hallmark features of this title

  • A 5-step customer engagement framework explores how marketing creates customer value and recaptures it to generate profits. It covers brand conversations, experiences, advocacy and community.
  • Traditional AND fast-changing, trending topics give students a well-rounded knowledge of marketing concepts, technologies and practices.
  • Chapter Openers preview chapter contents and learning objectives, and include engaging stories to spark student interest.
  • Real Marketing highlights give fresh insight into real marketing practices from Amazon, LinkedIn, Apple and Walmart.
  • End-of-Chapter Reviews, Discussion Questions and Critical-Thinking Exercises let students practice what they've learned.
  • A sample marketing plan shows students how to apply important marketing planning concepts.

New and updated features of this title

  • NEW: Coverage reflects how companies are dealing with recent major disruptions in the marketing environment. This includes the effects of large economic swings, extreme environmental patterns, social and political turmoil, and COVID-19.
  • NEW and UPDATED: Content explores explosive new developments in marketing technologies. This consists of digital, online, mobile, and social media engagement technologies (Chs. 1, 4, 15, 17); “big data,” new marketing analytics, the internet of things, and AI (Chs. 1, 3, 4, 17); the massive shift to omni-channel and digital marketing (Chs. 13, 17); and marketing in the metaverse (Chs. 7, 17).
  • 20 NEW: End-of-chapter Company Cases facilitate discussion of current issues and application of marketing concepts to company situations.
  • REVISED: Significantly restructured material on global and sustainable marketing examines new organizing frameworks, concepts and examples (Chs. 19, 20).
  • NEW: Diversity, equity, and inclusion is represented in topics, examples and illustrations, so students see how marketers are applying these values in their strategies and actions.
  • NEW: Brand stories, highlights, and in-text examples illustrate recent real-world brand strategies and contemporary marketing issues.

Features of MyLab Marketing for the 19th Edition

  • NEW and UPDATED: Video and Podcast Assignments help students connect key course concepts to real-life events.
  • NEW and UPDATED: Mini Simulations put students in the role of professional marketers. They give them the opportunity to apply course concepts and develop decision-making skills through real-world business challenges. New sims focus on branding and socially responsible marketing.
  • NEW: Company Case assignments include new auto-graded multiple-choice assessments for cases at the end of each chapter. Case Study Library Assignments offer additional text and video cases that challenge students to apply critical thinking to current business examples. 
  • NEW: Marketing Plan Assignments are open-ended writing assignments that take the Marketing Plan project and break it down into a series of smaller assignments. Rubrics are included to assist with grading.
  • UPDATED: Dynamic Study Modules use the latest developments in cognitive science and help students study by adapting to their performance in real time. Auto-graded, algorithmic Marketing by the Numbers assignments give students practice with the quantitative aspects of marketing.
  • UPDATED: Warm-Ups, Study Plan questions and Chapter Quizzes check students' understanding of key chapter concepts.

PART 1: DEFINING MARKETING AND THE MARKETING PROCESS

  1. Marketing: Creating Customer Value and Engagement
  2. Company and Marketing Strategy: Partnering to Build Customer Engagement, Value, and Relationships

PART 2: UNDERSTANDING THE MARKETPLACE AND CONSUMER VALUE

  1. Analyzing the Marketing Environment
  2. Managing Marketing Information to Gain Customer Insights
  3. Consumer Markets and Buyer Behavior
  4. Business Markets and Business Buyer Behavior

PART 3: DESIGNING A CUSTOMER VALUE-DRIVEN STRATEGY AND MIX

  1. Customer Value-Driven Marketing Strategy: Creating Value for Target Customers
  2. Products, Services, and Brands: Building Customer Value
  3. Developing New Products and Managing the Product Life Cycle
  4. Pricing: Understanding and Capturing Customer Value
  5. Pricing Strategies: Additional Considerations
  6. Marketing Channels: Delivering Customer Value
  7. Retailing and Wholesaling
  8. Engaging Consumers and Communicating Customer Value: Integrated Marketing Communications Strategy
  9. Advertising and Public Relations
  10. Personal Selling and Sales Promotion
  11. Digital Marketing

PART 4: EXTENDING MARKETING

  1. Creating Competitive Advantage
  2. The Global Marketplace
  3. Sustainable Marketing: Social Responsibility and Ethics

APPENDICES

  1. Marketing Plan
  2. Marketing by the Numbers
  3. Careers In Marketing

About our authors

As a team, Philip Kotler, Gary Armstrong and Sridhar Balasubramanian provide a blend of skills uniquely suited to writing an introductory marketing text. Professor Kotler is one of the world's leading authorities on marketing. Professors Armstrong and Balasubramanian are award-winning teachers and researchers. Together, they make the complex world of marketing practical, approachable, and enjoyable.

Philip Kotler is Professor Emeritus of Marketing at the Kellogg School of Management, Northwestern University. He received his master's degree at the University of Chicago and his PhD at M.I.T., both in economics. Dr. Kotler is the co-author of Marketing Management (Pearson), now in its 6th edition and the most widely used marketing textbook in graduate schools of business worldwide. He has authored more than 60 other successful books and has published more than 150 articles in leading journals. He is the only three-time winner of the coveted Alpha Kappa Psi award for the best annual article in the Journal of Marketing.

Professor Kotler was named the 1st recipient of 4 major awards: the Distinguished Marketing Educator of the Year Award and the William L. Wilkie “Marketing for a Better World” Award, both given by the American Marketing Association; the Philip Kotler Award for Excellence in Health Care Marketing presented by the Academy for Health Care Services Marketing; and the Sheth Foundation Medal for Exceptional Contribution to Marketing Scholarship and Practice. He is a charter member of the Marketing Hall of Fame, was voted the 1st Leader in Marketing Thought by the American Marketing Association, and was named the Founder of Modern Marketing Management in the Handbook of Management Thinking. His numerous other major honors include the Sales and Marketing Executives International Marketing Educator of the Year Award; the European Association of Marketing Consultants and Trainers Marketing Excellence Award; the Charles Coolidge Parlin Marketing Research Award; and the Paul D. Converse Award, given by the American Marketing Association to honor “outstanding contributions to science in marketing.” A recent Forbes survey ranks Professor Kotler in the top 10 of the world's most influential business thinkers. And in a recent Financial Times poll of 1,000 senior executives across the world, Professor Kotler was ranked as the 4th “most influential business writer/guru” of the 21st century. He is considered by many to be the “father of modern marketing.”

Dr. Kotler has served as chairman of the College on Marketing of the Institute of Management Sciences, a director of the American Marketing Association, and a trustee of the Marketing Science Institute. He has consulted with many major US and international companies in the areas of marketing strategy and planning, marketing organization, and international marketing. He has traveled and lectured extensively throughout Europe, Asia, and South America, advising companies and governments about global marketing practices and opportunities.

Gary Armstrong is Crist W. Blackwell Distinguished Professor Emeritus in the Kenan-Flagler Business School at the University of North Carolina at Chapel Hill. He holds undergraduate and master's degrees in business from Wayne State University in Detroit, and he received his PhD in marketing from Northwestern University. Dr. Armstrong has contributed numerous articles to leading business journals. As a consultant and researcher, he has worked with many companies on marketing research, sales management, and marketing strategy.

But Professor Armstrong's first love has always been teaching. His long-held Blackwell Distinguished Professorship is the only permanent endowed professorship for distinguished undergraduate teaching at the University of North Carolina at Chapel Hill. He has been very active in the teaching and administration of Kenan-Flagler's undergraduate program. His administrative posts have included Chair of Marketing, Associate Director of the Undergraduate Business Program, Director of the Business Honors Program, and many others. Through the years, he has worked closely with business student groups and has received several UNC campuswide and Business School teaching awards. He is the only repeat recipient of the school's highly regarded Award for Excellence in Undergraduate Teaching, which he received 3 times. Most recently, Professor Armstrong received the UNC Board of Governors Award for Excellence in Teaching, the highest teaching honor bestowed by the 16-campus University of North Carolina system.

Sridhar Balasubramanian is the Roy & Alice H. Richards Bicentennial Distinguished Scholar, Professor of Marketing, and Marketing Concentration Chair at the University of North Carolina at Chapel Hill's Kenan-Flagler Business School. He holds a Bachelor of Technology (Honors) degree from the Indian Institute of Technology (Kharagpur), an MBA from the Indian Institute of Management (Bangalore) and MA, M.Phil and PhD degrees from Yale University. Leading business education publication Poets&Quants ranked him 1 of the “Top 50 Business Professors” in the world.

Professor Balasubramanian, commonly referred to as “Dr. B”, is an award-winning researcher, teacher, and academic administrator. He has served as Senior Associate Dean for MBA programs at UNC-CH. His research and teaching interests are in the areas of market strategy and technology strategy, innovation and growth strategy, customer focus, globalization and sustainability, and managing competition. He also specializes in bringing tools and concepts related to innovation, market focus and customer focus into other functional areas, including the management of human resources. He has published pioneering, award-winning research on the impact of the internet, other technology-intensive channels, and social media on marketing. His research has been cited more than 11,750 times on Google Scholar.

Professor Balasubramanian also excels in teaching. He has won best teacher awards 8 times across different programs at UNC and was awarded the Kenan-Flagler Weatherspoon award for distinguished PhD teaching. He specializes in “toolkit-based teaching,” transforming cutting-edge knowledge into useful and usable toolkits that can be applied the next day. He also engages extensively with the corporate world and has worked with more than 50 organizations spread across North America, South America, Africa, Asia and Europe.

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