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Managing Business Process Flows, 3rd edition

Published by Pearson (July 21, 2011) © 2012

  • Ravi Anupindi
  • Sunil Chopra
  • Sudhakar D. Deshmukh
  • Jan A. Van Mieghem
  • Eitan Zemel

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For graduate level courses in Operations Management or Business Processes.
A structured, data-driven approach to understanding core operations management concepts.
Anupindi shows how managers can design and manage process structure and process drivers to improve the performance of any business process.
The third edition retains the general process view paradigm while providing a sharper, more streamlined presentation of the development of ideas in each chapter–all of which are illustrated with contemporary examples from practice.
For graduate level courses in Operations Management or Business Processes.
A structured, data-driven approach to understanding core operations management concepts.
Anupindi shows how managers can design and manage process structure and process drivers to improve the performance of any business process.
The third edition retains the general process view paradigm while providing a sharper, more streamlined presentation of the development of ideas in each chapter—all of which are illustrated with contemporary examples from practice.
Present the material in an accessible organization: Four Parts. Through each of its four parts, this text guides students from an introduction on process management and strategy to integration, explaining how the concepts work in a business setting.
NEW! Connect theory with practice: Chapter-Opening Vignettes and Real-Life Examples. The chapter opening-vignettes and real-life examples in this edition have been updated in order to show students how the concepts can be applied in today’s workplace.
NEW! Provide the latest information: Updated Content. The new content in this edition reflects what’s affecting businesses today.
NEW! Connect theory with practice: Chapter-Opening Vignettes and Real-Life Examples. The chapter opening-vignettes and real-life examples in this edition have been updated in order to show students how the concepts can be applied in today’s workplace.
NEW! Provide the latest information: Updated Content. The new content in this edition reflects what’s affecting businesses today.

PART I: PROCESS MANAGEMENT AND STRATEGY

  • Chapter 1: Products, Processes, and Performance
  • Chapter 2: Operations Strategy and Management

PART II: PROCESS FLOW METRICS

  • Chapter 3: Process Flow Measures
  • Chapter 4: Flow-Time Analysis
  • Chapter 5: Flow Rate and Capacity Analysis
  • Chapter 6: Inventory Analysis

PART III: PROCESS FLOW VARIABILITY

  • Chapter 7: Managing Flow Variability: Safety Inventory
  • Chapter 8: Managing Flow Variability: Safety Capacity
  • Chapter 9: Managing Flow Variability: Process Control and Capability

PART IV: PROCESS INTEGRATION

  • Chapter 10: Lean Operations: Process Synchronization and Improvement

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