Lean Six Sigma, 1st edition

For courses in Lean Six Sigma, Lean Manufacturing, Production Methods and Control, and Production Management.

A leader’s ability to manage in a complex environment is crucial to their organization’s success. Quality, productivity, and cost. Is there any organization in the world that would not want to optimize each of these three areas? Lean Six Sigma: Process Improvement Tools and Techniques presents both the principles of lean and Six Sigma and the tools and techniques that enable optimal performance. The text's many real life examples show how interrelated tools and techniques can be used to solve problems and are drawen from a wide variety of venues, including service industries like healthcare and distribution, manufacturing companies, and government.

• Learning Opportunities open each chapter along with a quote related to the chapter material.
• Each chapter ends with take away tips that summarize key points.
• Lean Six Sigma Tools at Work provide interesting examples from at a wide variety of high-performing businesses.
• A section on "Costs" emphasizes understanding how costs drive a business, how to understand costs, and how to use information on costs for decision-making.
• A section on "Productivity" provides a wide variety of productivity improvement tools.
• A section on "Quality" provides an overview of key quality improvement tools.
• Historical background of tools and techniques and the people who popularized them provides students with a richer understanding of where the tools and techniques originated and why they are valuable.
• The tools and techniques covered in this text were chosen with careful consultation with industry professionals and the American Society for Quality website.