About the author
Acknowledgements
Preface
Using this book
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DEVELOPING YOURSELF
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PART ONE Happiness  Â
1 Positive affirmations  Â
2 Positive mental attitude and content reframing
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PART TWO Memory and recall Â
3 Loci method
4 Number/rhyme method Â
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PART THREE MotivationÂ
5 Maslow’s hierarchy of needs  Â
6 Glasser’s choice theory  Â
7 Pink’s model of motivation
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PART FOUR Personal change Â
8 Cognitive restructuring Â
9 The Secret/law of attraction (Byrne) Â Â
10 Seven habits of highly effective people (Covey) Â Â
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PART FIVE Problem solving and decision making
11 Force field analysis  Â
12 Is/is not problem-solving technique Â
13 Ladder of inference (Argyris)
14 OODA loop Â
15 Polarity management  Â
16 Vroom–Yetton–Jago decision model
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PART SIX Resilience Â
17 Kobasa and 'hardiness'
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PART SEVEN Self-awareness Â
18 360° feedback Â
19 Emotional intelligence
20 Johari window
21 Multiple intelligences  Â
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PART EIGHT Self-confidence and stress management Â
22 Anchoring a calm state
23 Meditation
24 Mindfulness Â
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PART NINE Time management, concentration and focus
25 Covey’s time matrix (Eisenhower)  Â
26 Getting things done (Allen) Â
27 Wheel of life
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PART TEN Learning Â
28 Accelerated learning
29 Benziger’s thinking styles assessment
30 Kolb/Honey and Mumford learning styles  Â
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PART ELEVEN Listening skills
31 Active listening  Â
32 Critical listening Â
33 Relationship listening  Â
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MANAGING OTHERS
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PART TWELVE Assertiveness  Â
34 The broken recordÂ
35 Fogging  Â
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PART THIRTEEN Coaching  Â
36 CLEAR model (Hawkins)
37 GROW model (Whitmore et al.)
38 Solution-focused coaching (OSKAR)
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PART FOURTEEN Communication  Â
39 DISC
40 Matching and mirroring Â
41 Storytelling  Â
42 VAK (visual, auditory, kinaesthetic) Â Â
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PART FIFTEEN Conflict management Â
43 Betari Box
44 Thomas–Kilmann conflict mode instrument
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PART SIXTEEN Creativity  Â
45 Brain-friendly brainstorming  Â
46 Challenging assumptions Â
47 PMI (plus, minus, interesting)
48 Random word technique Â
49 SCAMPER Â Â
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PART SEVENTEEN Giving feedback  Â
50 EEC Model  Â
51 EENC Â
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PART EIGHTEEN Goal setting Â
52 Locke and Latham’s five principles
53 Reticular activating system  Â
54 SMART goals Â
55 CASE – behavioural objectives Â
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PART NINETEEN Influence and persuasion
56 4Ps of persuasion Â
57 Bilateral brain theory  Â
58 Embedded commands
59 Locus of control (Weiner’s attribution theory)