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Introduction to Hospitality, 8th edition

Published by Pearson (June 30, 2019) © 2020

  • John R. Walker University of South Florida
  • Josielyn T. Walker

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For introductory courses in hospitality.

An engaging introduction to hospitality, for tomorrow's managers

Introduction to Hospitality is a lively, comprehensive survey of the world's largest industry: hospitality. Students explore the vibrant inner workings of each hospitality segment, including lodging, restaurants, tourism, recreation, attractions, clubs and gaming. They'll learn about available careers across hospitality segments, while getting first-hand insights from within the industry.

The 8th Edition has been updated with current issues shaping hospitality, as well as new case studies and updated interviews with hospitality professionals.

Hallmark features of this title

In-depth exposure to all areas of hospitality

  • Technology Spotlights examines technological processes, systems and products used in the hospitality industry.
  • A Day in the Life of... features illuminate the career paths of industry leaders.
  • Corporate profiles showcase the practices, growth and scope of leading organizations.

Practical applications

  • How To... feature examines a function or issue within segments of the hospitality industry.
  • Career information in most chapters describes an array of hospitality careers.
  • Review and application activities include internet exercises, Check Your Knowledge questions, Apply Your Knowledge questions, review questions and suggested activities.

New and updated features of this title

Present, past and future of hospitality

  • REVISED: The Current Issues section of each chapter has been revised and updated with factors currently shaping the future of each segment of the hospitality industry.
  • UPDATED: Planning information has been updated with details on objectives and key results.
  • REVISED: Information on gaming entertainment has been reorganized. The history of the industry and current practices now appear in one complete section.

Learning aids

  • EXPANDED: Case studies based on industry scenarios challenge students to recommend appropriate actions (e.g., “Overbooked: The Housekeeping Perspective” in Chapter 3).
  • UPDATED: Interviews with hospitality professionals have been updated. This includes interviews with social media coach Fallon Zoe, general managers Thom Druffel and Norberto Roman, and Hospitality Playbooks founder Bob DuPrey.
  • UPDATED: A bulleted list of learning objectives now appears on the opening page of each chapter.

Features of Revel for the 8th Edition

  • NEW: Five simulations based on real examples (one for each section of the text) reinforce important concepts for future hospitality professionals.
  • NEW: A video with exercises in each chapter focuses on current industry events and management principles.

PART 1: INTRODUCING HOSPITALITY AND LODGING
1. Introducing Hospitality
2. The Hotel Business
3. Rooms Division
4. Hotel Food and Beverage

PART 2: BEVERAGES, RESTAURANTS, AND MANAGED SERVICES
5. Beverages
6. The Restaurant Business
7. Restaurant Management
8. Managed Services

PART 3: TOURISM, RECREATION, ATTRACTIONS, CLUBS, AND GAMING
9. Tourism
10. Recreation, Attractions, and Clubs
11. Gaming Entertainment

PART 4: ASSEMBLIES, EVENTS, AND ATTRACTIONS
12. Meetings, Conventions, and Expositions
13. Special Events

PART 5: MANAGERIAL AREAS OF THE HOSPITALITY INDUSTRY
14. Leadership and Management
15. Planning
16. Organizing
17. Communication and Decision Making
18. Control

About our author

Dr. John R. Walker, DBA, FMP, CHA, is the McKibbon Professor of Hotel and Restaurant Management at the University of South Florida and a Fulbright senior specialist. John's years of industry experience began with management training at the Savoy Hotel London. This was followed by terms as food and beverage manager, assistant rooms division manager, catering manager and general manager with Grand Metropolitan Hotels, Selsdon Park Hotel, Rank Hotels, Inter-Continental Hotels and the Coral Reef Resort, Barbados, West Indies.

John has taught at two- and four-year schools in Canada and the United States. In addition to being a hospitality management consultant and text author, he has been published in Cornell Hotel Restaurant Administration Quarterly, Hospitality Educators Journal and The New York Times. He is a 10-time recipient of the President's Award for teaching, scholarship and service, and he has received the Patnubay Award for exemplary professional performance through teaching and authorship of tourism and hospitality publications.

John is an editorial advisory board member for Progress in Tourism and Hospitality Research. He is a past president of the Pacific Chapter of the Council on Hotel, Restaurant, and Institutional Education (CHRIE). He is a certified hotel administrator (CHA) and a certified foodservice management professional (FMP).

John is married to Josielyn T. Walker, and they have twins, Christopher and Selina. The Walkers live in Sarasota, Florida.

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