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Introduction to Hospitality, 8th edition

Published by Pearson (July 14, 2021) © 2020

  • John R. Walker University of South Florida
  • Josielyn T. Walker
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Introduction to Hospitality is an engaging introduction to hospitality, for tomorrow's managers. It's a lively, comprehensive survey of the world's largest industry: hospitality. You'll explore the vibrant inner workings of each hospitality segment, including lodging, restaurants, tourism, recreation, attractions, clubs and gaming.

The 8th Edition is updated with current issues shaping hospitality, as well as new case studies and updated interviews with hospitality professionals. A Technology Spotlights features examines technological processes, systems and products used in hospitality. Corporate profiles showcase the practices, growth and scope of leading organizations. With application activities throughout, you can check and apply your knowledge as you go.

PART 1: INTRODUCING HOSPITALITY AND LODGING
1. Introducing Hospitality
2. The Hotel Business
3. Rooms Division
4. Hotel Food and Beverage

PART 2: BEVERAGES, RESTAURANTS, AND MANAGED SERVICES
5. Beverages
6. The Restaurant Business
7. Restaurant Management
8. Managed Services

PART 3: TOURISM, RECREATION, ATTRACTIONS, CLUBS, AND GAMING
9. Tourism
10. Recreation, Attractions, and Clubs
11. Gaming Entertainment

PART 4: ASSEMBLIES, EVENTS, AND ATTRACTIONS
12. Meetings, Conventions, and Expositions
13. Special Events

PART 5: MANAGERIAL AREAS OF THE HOSPITALITY INDUSTRY
14. Leadership and Management
15. Planning
16. Organizing
17. Communication and Decision Making
18. Control

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