Interactions: Collaboration Skills for School Professionals, 9th edition

Published by Pearson (February 25, 2020) © 2021

  • Marilyn Friend The University of North Carolina at Greensboro, Professor Emerita

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For courses in collaboration and consultation in special education.

Essential skills for working effectively with colleagues, administrators, professionals, parents and families toward quality education for all students

Interactions presents an ideal blend of theory and practical applications for ensuring quality education for all students. The authors introduce essential communication skills that form the foundation for successful collaboration and show a focus on problem solving and its common collaborative applications.

The 9th Edition has been thoroughly revised and updated, featuring new information on working with diverse families and paraeducators, plus over 400 new references.

Hallmark features of this title

Prepare students for their future careers with practical learning

  • Brief case descriptions and vignettes throughout the text illustrate relevant concepts and principles, bringing them to life for learners.
  • Putting Ideas into Practice features are another means of making written ideas come to life for application in real school settings.
  • E-Partnerships features address technology applications, providing necessary attention to the topic given the rapidly growing use of technology across disciplines.
  • A Collaboration framework graphic at the opening of each chapter depicts the 5 components of collaboration and their relationship to one another. The components most relevant to the content of each chapter are highlighted in the icons at its opening.

New and updated features of this title

  • NEW: New coverage of the Every Student Succeeds Act (ESSA) and multi-tiered system of support (MTSS) is included in this edition. This highly collaborative process is clearly outlined, and examples of its implementation are used to illustrate collaboration concepts at several points in the book.
  • UPDATED: More than 400 new references are included throughout the book. These changes demonstrate the growing importance of collaboration and the efforts being made to deeply understand it.
  • UPDATED: End-of-chapter Collaborative Activities can be used during class to give candidates the opportunity to be able to address the activities without accessing outside resources, or as out-of-class or independent assignments.
  • UPDATED: Learn More About sections in each chapter include an array of video clips, web sites and other linked material that supports the topics being addressed.
  • UPDATED: A Case for Collaboration case studies are introduced at the beginning of each chapter and are woven throughout to give students the opportunity to apply what they're learning in a practical way. At the end of the chapter, Back to the Case features direct readers back to the introductory case and pose questions that encourage students to apply the knowledge and skills they have acquired.
  1. Foundations and Perspectives
  2. Interpersonal Communication
  3. Listening, Responding, and Giving Feedback
  4. Integrating Skills in Formal and Informal Interviews
  5. Group Problem Solving
  6. Teams
  7. Co-Teaching
  8. Consultation, Coaching, and Mentoring
  9. Difficult Interactions
  10. Paraeducators
  11. Families
  12. Special Considerations

About our author

Marilyn Friend has over 40 years of experience in the field of education. She has been both a special education teacher and a general education teacher as well as a teacher educator, consultant and staff developer. She currently is professor emerita in the Department of Specialized Education Services at The University of North Carolina at Greensboro and works extensively with local schools, school districts and other education agencies to ensure that students with disabilities or other special needs reach their potential. Her particular areas of expertise (the focus of her research, teaching, writing and consultation) include inclusive schooling, coteaching and other collaborative school practices, systems change, urban education and family-school partnerships.

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