Human Relations: The Art and Science of Building Effective Relationships, 2nd edition

Published by Pearson (July 14, 2021) © 2017

  • Vivian McCann Portland Community College

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ISBN-13: 9780137541294 (2021 update)
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1. Foundations of Human Relations
2. The Self in Human Relations
3. How Personality Influences Human Relations
4. Emotions, Stress, and Human Relations
5. The Role of Perception in Human Relations
6. Social Influence in Our Relations with Others
7. Prejudice: Foundations, Causes, Effects, and Remedies
8. Listening
9. Verbal and Nonverbal Communication
10. Conflict and Conflict Resolution
11. Key Concepts in Intimate Relationships

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