Human Relations: Interpersonal Job-Oriented Skills, 12th edition

Relate Concepts to What’s Happening Today, Personally and in the Workplace

• Self-Assessment Quizzes give students the opportunity to explore their own opinions, feelings, and behaviors patterns related to chapter topics. All chapters include one or more self-assessment quizzes.
• Job-Oriented Interpersonal Skills in Action in selected chapters illustrate a  human relations business practice in today’s business world.
• Skill Building Exercises provide students with opportunities to apply concepts at the point at which they are being discussed in the textbook.
• Following a listing of the chapter learning objectives, all chapters begin with a case scenario that deals with the chapter topic and sets the stage for the chapter narrative.
• Two Human Relations Case Studies put students into a realistic scenario so that they can practice making decisions in tough situations
• Interpersonal Skills Role-Play exercises provide students with the opportunity to develop personal insight through interactive exercises.

Reinforce Concepts and Build Skill

• NEW! End of chapter assignment material has been reorganized and expanded into two sections:

• Concept Review and Reinforcement features exercises that focus on concept retention and developing critical thinking skills and Developing Your Human Relations Skills focuses on developing skills that can be used immediately in life and on the job.
• Summary of Key Concepts provides an excellent detailed review of key chapter concepts
• Check Your Understanding objective questions review key chapter topics
• The Web Corner provides informational Web sites and asks students to use the power of the Web in researching outside resources.
• Key Terms

Keep your Course Current and Relevant

• NEW! Revised and simplified discussion about practical intelligence (Chapter 2)
• NEW! Consequences of self-esteem divided into positive and negative (Chapter 3)
• NEW! Self-assessment quiz about core self-evaluations (Chapter 3)
• NEW! Getting help from others to boost self-esteem (Chapter 3)
• NEW! Description of self-compassion (Chapter 3)
• NEW! Guidelines for detecting lying through nonverbal communication (Chapter 4)
• NEW! Communication problems caused by converting too many nouns into verbs (Chapter 4)
• NEW! The interpersonal consequences of nomophobia, the fear of being without a mobile phone (Chapter 5)
• NEW! Interpersonal skill consequences of telepresence (an advanced form of videoconferencing) (Chapter 5)
• NEW! Communicating frequently and assertively to enhance teamwork (Chapter 6)
• NEW! New version of nominal group technique (NGT) (Chapter 7)
• NEW! Recognition of own cultural and demographic biases (Chapter 8)
• NEW! Drama as a source of conflict in the workplace (Chapter 9)
• NEW! Task versus relationship conflict (Chapter 9)
• NEW! Authenticity as a key leadership trait and behavior (Chapter 10)
• NEW! Interacting frequently with team members to enhance teamwork (Chapter 10)
• NEW! Work engagement and motivation (Chapter 11)
• NEW! Expanded discussion of e-mentoring (Chapter 12)
• NEW! Etiquette for working in open-seating arrangements in the office (Chapter 13)
• NEW! Conforming to manager’s work style to build good relationship (Chapter 13)
• NEW! Focusing on customer’s problem rather than his or her emotions for dealing with customer dissatisfaction (Chapter 14)
• NEW! Moral disengagement as a source of unethical behavior (Chapter 15)
• NEW! Motivated blindness as a source of unethical behavior (Chapter 15)
• NEW! Engaging in unethical behavior to benefit the company (Chapter 15)
• NEW! Seeing the big picture to facilitate ethical behavior (Chapter 15)
• NEW! High reactivity as a personality factor contributing to being stressed (Chapter 16)
• NEW! Figure showing New Dietary Guidelines for Americans developed by the United States Department of Agriculture (Chapter 16)
• NEW! Strategies for enhancing energy by engaging in job-related and positive activities (Chapter 16)
• NEW! Internet addiction disorder as a contributor to time wasting (Chapter 16)
• NEW! Go where the jobs are as job-search technique (Chapter 17)
• NEW! Figure showing business-related and health-related industries with growth possibilities through 2020 (Chapter 17)
• NEW! The job résumé in the form of a tweet (Chapter 17)
• NEW! Prosocial motivation as a strategy of career advancement (Chapter 17)

Reinforce concepts and build skills

• End of chapter assignment material has been reorganized and expanded into two sections:
• Concept Review and Reinforcement features exercises that focus on concept retention and developing critical thinking skills.
• Developing Your Human Relations Skills focuses on developing skills that can be used immediately in life and on the job.

Content Updates

• Revised and simplified discussion about practical intelligence (Chapter 2)
• Consequences of self-esteem divided into positive and negative (Chapter 3)
• Self-assessment quiz about core self-evaluations (Chapter 3)
• Getting help from others to boost self-esteem (Chapter 3)
• Description of self-compassion (Chapter 3)
• Guidelines for detecting lying through nonverbal communication (Chapter 4)
• Communication problems caused by converting too many nouns into verbs (Chapter 4)
• The interpersonal consequences of nomophobia, the fear of being without a mobile phone (Chapter 5)
• Interpersonal skill consequences of telepresence (an advanced form of videoconferencing) (Chapter 5)
• Communicating frequently and assertively to enhance teamwork (Chapter 6)
• New version of nominal group technique (NGT) (Chapter 7)
• Recognition of own cultural and demographic biases (Chapter 8)
• Drama as a source of conflict in the workplace (Chapter 9)
• Task versus relationship conflict (Chapter 9)
• Authenticity as a key leadership trait and behavior (Chapter 10)
• Interacting frequently with team members to enhance teamwork (Chapter 10)
• Work engagement and motivation (Chapter 11)
• Expanded discussion of e-mentoring (Chapter 12)
• Etiquette for working in open-seating arrangements in the office (Chapter 13)
• Conforming to manager’s work style to build good relationship (Chapter 13)
• Focusing on customer’s problem rather than his or her emotions for dealing with customer dissatisfaction (Chapter 14)
• Moral disengagement as a source of unethical behavior (Chapter 15)
• Motivated blindness as a source of unethical behavior (Chapter 15)
• Engaging in unethical behavior to benefit the company (Chapter 15)
• Seeing the big picture to facilitate ethical behavior (Chapter 15)
• High reactivity as a personality factor contributing to being stressed (Chapter 16)
• Figure showing New Dietary Guidelines for Americans developed by the United States Department of Agriculture (Chapter 16)
• Strategies for enhancing energy by engaging in job-related and positive activities (Chapter 16)
• Internet addiction disorder as a contributor to time wasting (Chapter 16)
• Go where the jobs are as job-search technique (Chapter 17)
• Figure showing business-related and health-related industries with growth possibilities through 2020 (Chapter 17)
• The job résumé in the form of a tweet (Chapter 17)
• Prosocial motivation as a strategy of career advancement (Chapter 17)